Support Center Technician

Answer incoming calls in a professional and courteous manner.

Thoroughly document and escalate potential problems via helpdesk support software and phone system.

Contact on-call based on Standard Operating Procedure

Perform other work related tasks as required and as assigned

Comply with all NOV company and HSE procedures and policies.

Document and escalate potential problems via helpdesk system

Use helpdesk, tracking system and website information to ensure all customer data is up to date

Have an awareness of information security when working on and with customer information

Monitor and maintain computer systems and complex networks

Diagnose hardware/software issues

3 to 5 years experience in a customer support role

Experience with M/D Totco data acquisition and visualization technologies strongly preferred

A record of successful resolution of customer support issues as an individual contributor.

A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.

Experience with Jira service desk

Excellent written and oral communication.

Detail orientated with the ability to provide analytical reports and concise feedback