IT Technician
Downey, CA
Full-time
$49,920About This Job
Job Summary
We are seeking a skilled and dedicated IT Technician to join our team. The ideal candidate will be responsible for providing technical support and assistance to our staff, ensuring that all IT systems run smoothly and efficiently. This role requires a strong understanding of computer hardware, software troubleshooting, and excellent customer service skills. The IT Technician will play a crucial role in maintaining our IT infrastructure and supporting end-users with their technical needs.
Responsibilities
•
Provide technical support for computer hardware and software issues across the organization.
•
Troubleshoot and resolve desktop support issues for Windows computers.
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Assist users with software troubleshooting, ensuring they can effectively utilize applications.
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Document all support requests using Remedy or similar ticketing systems to track issues and resolutions.
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Communicate effectively with users to understand their technical problems and provide clear solutions.
•
Collaborate with other IT team members to implement system upgrades and improvements.
•
Conduct regular maintenance checks on hardware and software systems to prevent issues.
Requirements
•
Strong knowledge of computer hardware components and their functionality.
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Experience in software troubleshooting across various platforms.
•
Excellent customer service skills with the ability to communicate technical information clearly to non-technical users.
•
Prior experience in desktop support roles is highly desirable.
•
Familiarity with Remedy or similar technical support ticketing systems is a plus.
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Ability to work independently as well as part of a team in a fast-paced environment.
•
Strong problem-solving skills and attention to detail.
If you are passionate about technology and enjoy helping others solve their IT challenges, we encourage you to apply for this exciting opportunity as an IT Technician.
Final pay will be determined based on experience and background.
Job Type: Full-time
Pay: From $24.00 per hour
Benefits:
•
401(k) matching
•
Dental insurance
•
Flexible spending account
•
Health insurance
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Health savings account
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Paid time off
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Vision insurance
Schedule:
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8 hour shift
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Monday to Friday
Work Location: In person
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