Summary of Responsibilities:
Fayetteville Public Works Commission (PWC) is seeking a dedicated IT Support Specialist to provide exceptional technical support for personal computers and users within our organization and external vendors. Key responsibilities include:
•Installing, setting up, modifying, and repairing computer hardware/software systems.
•Managing user accounts and troubleshooting office automation-related hardware/software issues.
•Recording daily data communications transactions and resolving problems.
•Loading specified software packages and verifying system operations.
•Assisting in the implementation and maintenance of in-house computer systems.
•Troubleshooting internet/intranet-related problems.
•Driving and operating vehicles for work assignments.
•Providing after-hours technical support on a rotating basis.
•Adhering to policies and procedures, creating user profiles, and administering file and folder security.
•Providing initial training to familiarize customers with system operations.
Full Performance Knowledge, Skills, and Abilities:
•Good knowledge of safety rules, regulations, and procedures.
•Proficiency in personal computers and related hardware/software.
•Strong troubleshooting skills and ability to work independently.
•Basic knowledge of Microsoft Active Directory.
•Working knowledge of Windows client operating systems and iOS for iPhones and iPads.
•Effective customer service, analytical, research, and problem-solving skills.
•Advanced troubleshooting skills using various system tools and command-line commands.
•Excellent oral and written communication skills.
•Ability to diagnose system hardware/software issues and provide resolutions.
•Ability to set up, configure, and troubleshoot network printers.
•Ability to lift and move equipment as needed (up to 50 lbs).
•Ability to develop and maintain effective working relationships with employees, officials, PWC customers, and vendors.
Minimum Qualifications:
•Option A: Bachelor's degree in Computer Science, Information Technology, or a related field, plus 1 year of relevant experience.
•Option B: Associate degree/certification in Computer Science, plus 5 years of relevant experience.
•Option C: High school diploma or equivalent, plus 9 years of relevant experience.
Equipment Operated:
•Computers, calculators, communication devices, and other equipment as required.
Special Requirements:
•Must possess and maintain a valid Driver’s License.
Physical Requirements:
•Must be able to perform the essential functions of the position.
Safety Hazards:
Protective Equipment:
•As required by the Public Works Commission’s Safety Manual.
If you are a resourceful and action-oriented professional with a passion for technical support, we encourage you to apply and join our team at PWC.
Apply Now to make a difference in our community!
EMPLOYER’S RIGHTS: This job description is general and illustrative of the kind of duties required of this position. It is not exhaustive and does not contain a detailed description of all the duties that may be assigned to the incumbent occupying this position.
Grade 411 $60,321.31 - $79,473.33
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