Guardian Water & Power

IT Support Specialist

Columbus, OH

Full-time

$49,920-$49,920

About This Job

What we can bring to the table:

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Work/Life Balance...

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Generous PTO...

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80% employer-paid medical benefit premiums...

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Promoting from within...

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Competitive wages...

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401k company match…

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A small family-owned company with values…

At Guardian Water and Power, you are a name - not a number. Guardian Water & Power is a family-owned, well-established, sub-metering, and utility billing company that represents over 4,900 real estate investors and property management companies in 46 states. For over 39 years, Guardian has cultivated a work environment that rewards tenacity, inquisitiveness, and personal integrity. We understand that it takes happy employees to make us successful.

Join our team as an IT Support Specialist!

Are you the kind of person who loves solving tech puzzles, thrives on keeping things running smoothly, and enjoys a good laugh on a video call? If so, keep reading—we think you’ll like what you see.

What we need from you: Our ‘Must-Haves”

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Has a razor-sharp attention to detail and loves getting things right the first time

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Is the go-to tech hero—always ready to jump in and help team members with their IT challenges

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Isn’t afraid to roll up their sleeves and dig into the work, learning the ins and outs of the business to provide top-tier support

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Brings a positive attitude, a great sense of humor, and knows how to keep things light—even when the WiFi isn’t cooperating

We’re a tight-knit team that believes work should be both productive and enjoyable—so if you’re into collaboration, occasional GIF wars, and a few laughs between tickets, you’ll fit right in.

ESSENTIAL FUNCTIONS:

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Analyze, troubleshoot, escalate, and resolve internal IT support tickets promptly and professionally

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Support employees and vendors with computer, hardware, software, phone, and wireless communication issues

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Lead and assist with projects such as machine builds, software updates, and more

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Create and maintain documentation for internal processes, user guides, and troubleshooting tips

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Keep detailed and timely updates in our internal tracking system

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Provide cross-functional support to other departments when needed

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Other job duties deemed necessary by management

QUALIFICATIONS & REQUIREMENTS

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A high school diploma (required); a Bachelor’s in IT or related field (preferred)

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At least 1 year of help desk or IT support experience (preferred)

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Strong technical skills and a natural problem-solver mindset

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Ability to prioritize, meet deadlines, and manage your own workload independently

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Reliable on-site presence and professional communication across all channels

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An organized, self-motivated attitude and a collaborative spirit

Ready to be the behind-the-scenes superhero that keeps everything running? We’d love to meet you.

What makes us awesome (benefits/perks):

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Medical, Dental, and Vision insurances offered for employee (and families)

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Paid Time Off

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Free Basic Life and Accidental Death Insurance for the employee with ability to buy additional coverage for employee and family

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Supplemental benefits offered through AFLAC such as Short-Term Disability, Hospital Coverage, Critical Care, Accident, Whole life and Dental for employees and families.

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Employees have the option to enroll in the company's retirement plan

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Employee will receive paid bereavement and jury duty leave in accordance with company guidelines

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Employee is eligible for 8 weeks of paid parental leave

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Employee is eligible for a healthcare travel reimbursement up to $2,000 a year per company guidelines

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Employees will receive paid days off for holidays and observance

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Hired applicant will be eligible to receive end of year bonus

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Job Type: Full-time

Pay: $24.00 per hour

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Flexible schedule

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Health insurance

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Paid time off

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Parental leave

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Vision insurance

Schedule:

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8 hour shift

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Monday to Friday

Education:

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Bachelor's (Preferred)

Experience:

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IT support: 1 year (Preferred)

Ability to Commute:

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Columbus, OH 43215 (Required)

Work Location: In person