Privacy Policy – Core Natural Resources, Inc.
About the Role:
We’re looking for a dependable and service-oriented IT Support Specialist to provide day-to-day support to our internal users. This role is the front line of our IT operations — helping resolve hardware, software, and access issues and ensuring users can stay productive in their roles.
Responsibilities:
•Accept, embrace, and promote the following Core Values of Core Natural Resources: Safety, Sustainability, and Continuous Improvement
•Respond to helpdesk tickets, emails, and walk-ups to troubleshoot hardware, software, and connectivity issues
•Perform user onboarding/offboarding including account setup, hardware prep, and access provisioning
•Support Windows workstations, Microsoft Office, mobile devices, and basic networking connectivity
•Manage workstation imaging, software installs, and updates
•Maintain asset inventory and contribute to documentation of processes
•Escalate complex issues to Systems or Network Engineers as needed
Qualifications:
•1–3 years of experience in IT support or helpdesk role
•Strong customer service and communication skills
•Working knowledge of Windows OS, basic networking, and Microsoft 365
•Familiarity with endpoint devices, printers, and remote troubleshooting tools
Preferred Certifications:
CompTIA A+, ITIL Foundation, Microsoft Modern Desktop Administrator (MD-100/MD-101)
We look forward to seeing you