Murphy Oil Corporation

IT Support Specialist

LocationHouston, TX
Job TypeFull-time

About This Job

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.


Job Summary

The IT Support Specialist is responsible for providing application support and IT end-user support for our end-user community utilizing our ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. As Support Specialist, your role extends beyond technical expertise. Your role isn’t just about fixing applications and technology – it’s about building relationships with quality, care, empathy, and expediency. The ideal candidate will contribute to the improvements and initiatives of the team and keep up with best practices and trending technologies.

This role will work in our Houston Corporate office daily with periodic travel to sites.


Responsibilities

Provide Level 1 support for Business and Enterprise applications
Provide Level 2 support of ticket and inquiries on priority while providing accurate and timely updates to work tickets, incidents, and outages.
Provide workarounds and offer solutions as quickly as possible
Maintain awareness of company system environment to ensure the highest level of service and support to the organization.
Document and maintain knowledge base articles to improve customer experience and share knowledge with the team.
Recognize problems and escalate to your management required remediations.
Maintain awareness of company system environment to ensure the highest level of service and support to the organization
Provide frontline and remote support software and hardware issues promptly and effectively in a high-touch environment. This includes the following types of support:
Application support for Quorum suite of apps, AFENexus, Allegro and others
Assisting with escalated account issues
Provisioning mobile devices
Printer management assistance for local and networked systems
Supporting windows applications including Windows OS Issues, Windows Applications; Install Windows OS / Setup from factory.
Performing hardware diagnostic support
Installing software or assigning to groups to trigger software install
Use tools and resources to research and solve technical issues
Warranty status portals (other hardware)
Assist in the setup and support of AV equipment for meetings
Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards
Providing recommendations for areas improvements and innovations to improve customer experience and efficiencies
Work with a sense of urgency
Takes ownership of a problem until completion with strong follow-through skills
Performs other related duties as assigned


Licenses/ Certifications


Useful but not required: ITIL Foundation


Qualifications/ Requirements

High School Diploma or equivalent
Minimum 5 years’ experience in an IT role
3 years of experience with Microsoft Azure EntraID (Active Directory), SharePoint, Teams, Teams Room Pro, Quorum, Allegro, Teams Admin Center and other relevant app preferred
2 years of experience in basic application support with 1 year of SQL experience is preferred
Basic knowledge of Crestron and Logitech AV equipment
Ability to effectively communicate in a professional and courteous manner
Ability to manage multiple tasks concurrently and prioritize appropriately
High attention to detail
Ability to work independently with minimal supervision as well as collaboratively with a team
Ability to communicate objectives and manage to completion of objectives
Ability to document processes
Travel up to 15%


Desired/Preferred Qualifications

Bachelor’s or Technical Degree preferred
Oil / Gas industry preferred


PURPOSE

We believe in providing energy that empowers people.


MISSION

We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions.


VISION

We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond.


VALUES & BEHAVIORS


Do Right Always

Respect people, safety, environment and the law
Follow through on commitments
Make it better


Think Beyond Possible

Offer solution
Step up and lead
Don’t settle for “good enough”
Embrace new opportunities


Stay With It

Show resilience
Lean into challenges
Support each other
Consider the implications


_________________________________________________________________________________________________

Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application.

For additional information, you may also visit the USCIS website.

Murphy Oil Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, genetic information, age, national origin, sexual orientation, disability, protected veteran status or any other category protected by federal, state or local law.


EEO is the Law Poster


EEO is the Law Supplement

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