Installation Manager

The Installation Manager ensures projects are completed efficiently, profitably, and with a strong focus on customer satisfaction. This role combines hands-on field work with office coordination, requiring close collaboration with estimators, technicians, coordinators, warehouse staff, vendors, and customers. The manager works as part of a dynamic team to maximize profitability and customer satisfaction.

Essential Duties & Responsibilities include, but are not limited to:

- Maintain a 5–7 day lead on ordering, scheduling, receiving, and inventorying equipment.

- Review project scope with estimators and communicate technical details to technicians.

- Provide technical guidance and drawings, including Manual D designs when needed.

- Ensure permits are secured and recorded in ServiceTitan.

- Monitor gross profit margins (GPM), sharing insights with estimators to optimize installation teams.

- Conduct quality control inspections and review safety/code requirements with technicians.

- Stay current on installation best practices through ACCA and similar organizations.

- Stage jobs properly and coordinate equipment effectively.

- Lead technical training and monitor technician performance.

- Hold regular team meetings and one-on-one check-ins.

- Address and resolve customer concerns promptly.

- Maintain knowledge of the Mass Save program and qualifying equipment.

Required Education and Experience:

- Proven experience in commercial and residential HVAC installations.

- 5+ years of supervisory experience.

- Strong technical knowledge of HVAC systems; some experience with commercial refrigeration.

- Basic estimating experience; ability to draft simple Manual D designs.

- Highly organized, detail-oriented, motivated, flexible, and positive.

- Experience with ServiceTitan is a plus.

Work Environment: This position requires the employee to work both inside and outside. The employee may be subject to loud noises and hot and cold temperatures while on work site.

Positions Type and Expected hours of Work: This is a full-time 40-hour position. Days and hours of work are Monday through Friday from 7:00 AM to 4:00 PM. Opportunities to work from home on certain projects.

Travel: Daily travel to job sites throughout MA and RI

Physical Demands:

- Lifting weight up to and over 75 lbs. in both a vertical and horizontal range of motion.

- Crawl, stoop, stand, reach (push/pull) & bend to perform necessary work.

- Able to ascend and descend on extension ladders, step ladders and stairs using feet and/or hands and arms.

- Able to drive a company vehicle and walk around at job sites.

- Reading, computer input, typing and answering the phone.

- Clarity of vision at both over 20 feet and under 20 inches.

- Able to judge depth (distance & space relationships), have a good field of vision, and identify and distinguish colors.

- Adjustment of eye to bring object into sharp focus.

- Outside work

- Climbing stairs

- Dusty Environment

- Navigate uneven terrain

Compensation & Benefits:

- Company Vehicle

- Health care benefits through United HealthCare

- Delta Dental and Vision Service Plan

- Paid time off and holidays

- Employer-matching 401(k) retirement plan

- Employer-paid Employee Stock Ownership Program (ESOP)

- Employer-paid life and AD&D insurance; access to short and long-term disability insurance

- Tuition reimbursement

Who We Are

The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.

Our Culture

At RISE, our customers come from all walks of life - and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity.

From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority.

We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

RISE Group Inc. is an E-Verify participant and will conduct background investigations and pre- employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.

RISE Group Inc. is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.