Inside Sales & Customer Experience

Lone Star is hiring a high-performance inside sales operator to help drive customer responsiveness, order flow, and day-to-day execution across the business.

This role sits at the center of the action. You will be involved where customer requests, quotes, sales orders, production priorities, shipping, and follow-through all come together. When this role is strong, customers are taken care of, opportunities keep moving, orders stay visible, and the team has the information needed to execute.

This is not a passive desk role. It is for someone who brings energy, communicates quickly, follows up without being asked, and takes pride in keeping work moving.

For the right person, this is not a static role. Strong performance and ownership will create opportunities to grow with the business.

What this role will own:

You will sit at the front line of customer interaction and order flow, helping ensure work moves from inquiry to quote to order to delivery without breakdowns.

Your focus will be:

- Responding quickly to inbound customer requests, RFQs, and order inquiries

- Entering sales orders accurately and making sure order details are complete before work moves forward

- Creating packing slips and supporting shipping documentation to help ensure orders leave correctly and on time

- Coordinating with production, purchasing, inspection, packaging, and shipping to keep order delivery and shipment on track

- Supporting quoting efforts and following up to move opportunities forward

- Keeping communication tight between customers, production, and purchasing

- Ensuring orders are entered accurately and move forward without delay

- Staying on top of open quotes, pending orders, and customer follow-ups

- Identifying gaps, delays, or risks early and pushing them to resolution

You will also support purchasing and order execution as needed to keep work moving, but this is a customer-facing, momentum-driving role first.

What success looks like:

- Faster response times to customers

- More quotes turning into orders

- Fewer dropped balls or stalled opportunities

- Clear, consistent communication across customers and internal teams

- Work moves forward without constant oversight

This role is measured by responsiveness, follow-through, and momentum - not activity.

Who you are:

- You are naturally responsive and don’t let things sit

- You follow up without being asked

- You bring energy to communication with customers

- You stay organized without slowing down

- You take ownership instead of waiting for direction

- You care about getting things done, not just staying busy

Required experience:

- Experience in inside sales, customer service, order management, or similar role

- Strong communication skills with customers and internal teams

- Ability to manage multiple priorities without losing track of details

- Comfortable working in a fast-paced manufacturing or industrial environment

- Familiarity with systems like QuickBooks, Fishbowl, or similar is a plus

Why this role matter:

- This role sits at a critical point in the business.

- When this position is strong, customers get fast responses, opportunities move forward, orders stay on track, and the operation runs smoothly.

- When it is weak, work stalls, communication breaks down, and opportunities are lost.

- We are building a company where responsiveness, ownership, and execution are non-negotiable. This role is a key part of making that standard real.