Inside Sales

PositionDescription

The Inside Sales position supports the quotation and application review process for electrical switchgear and power distribution projects. This role collaborates with customers, sales representatives, and internal teams to interpret specifications, develop technical proposals, and ensure solutions meet customer requirements and production capabilities.

Essential Duties and Responsibilities

Technical Review Quotation Preparation

- Review customer specifications, technical documents, and electrical one-line diagrams to determine project scope and technical requirements for switchgear applications

- Prepare cost estimates, quotations, and technical proposal packages that align with customer requirements, company standards, and applicable electrical codes

- Develop pricing and cost models using configurator tools, pricing applications, and vendor information to support accurate quotations

- Obtain required internal approvals for pricing, technical scope, and commercial terms prior to quote release

Cross-Functional Coordination

- Collaborate with cross-functional teams to ensure proposed solutions are technically feasible and support production and delivery schedules

- Prepare and issue RFQ packages for third-party components and review vendor quotations for technical and commercial alignment

- Support project hand-off activities by clarifying quotation details, scope, and customer requirements with internal teams

Sales Customer Support

- Provide technical support and product guidance to independent sales representatives and customers regarding switchgear capabilities, configurations, and application requirements

- Respond to technical questions during the quotation process and coordinate with engineering or quality teams to resolve issues as needed

- Track and follow up on quotations, revisions, and customer communications to support order conversion and customer satisfaction

Documentation Continuous Improvement

- Maintain accurate quotation records, specification reviews, and project documentation within company systems

- Stay informed on switchgear product offerings, industry standards, and code updates to support accurate proposals and continuous process improvement

Performs additional duties as required.

Knowledge, Skills Abilities

Required

- Strong knowledge of electrical switchgear and power distribution systems, including low and medium voltage equipment

- Ability to read and interpret electrical drawings, one-line diagrams, schematics, and technical specifications

- Familiarity with applicable electrical codes and industry standards

- Strong analytical, problem-solving, and attention-to-detail skills

- Effective written, verbal, and interpersonal communication skills

- Ability to collaborate effectively with cross-functional teams and multiple stakeholders

- Ability to develop and manage technical proposals and quotations

- Proficiency with Microsoft Office and product configuration/pricing software

- Strong organizational skills with the ability to manage multiple projects and deadlines

Preferred

- Knowledge of CRM systems such as Salesforce

- Familiarity with electrical and 2D layout software such as Visio or eDrawings

- Ability to support customers and sales channels in a technical environment

- Commitment to continuous learning and professional development

- Strong customer service orientation and commitment to accuracy

- Understanding of quotation, proposal, or application review processes for switchgear or power distribution products

Qualifications Experience

Bachelor’s degree in Electrical Engineering, Electrical Technology, or a related field preferred; equivalent technical education and industry experience will be considered. Minimum of 2 years of experience in the electrical power distribution or switchgear industry required, preferably in application engineering, technical quotations/sales support, switchgear design, or similar technical roles. Experience in manufacturing, utility, or industrial electrical equipment environments, as well as familiarity with switchgear, switchboards, panelboards, and technical sales support, is beneficial.

Travel

Rare

Physical Demands and Work Environment

While performing the duties of this job, the employee is frequently required to stand; use hands to handle, or feel objects, tools, or controls; talk and hear. The employee regularly is required to walk and reach with hands. The employee is frequently required to sit and rarely required to climb or balance; and stoop, kneel, crouch, or crawl. Employee uses computer keyboards often. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Employee views computer monitor often.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts. The employee is rarely exposed to airborne particles or chemical agents. The noise level in the work environment is usually low to moderate.

Switchgear Power Systems is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.