Information Technology Infrastructure Specialist (with focus on Network Engineering and Security)

IT Infrastructure Specialist (with focus on Computer Network Engineering and Security)

Are you a computer network engineer with an interest in security looking to join a small, dedicated team of utility technology professionals in Holland, Michigan? Then you’re in the right place!

Reports to: IT Manager

Job Summary: This position is part of a multi-person team responsible for designing, installing, maintaining and supporting the server/storage/desktop/mobile computing/network resources and infrastructure of the HBPW.

Work Location: Holland, Michigan. This is an office-first position with the potential for some remote work following successful job orientation (which typically requires three to six months).

Essential Duties

- Design, install, and maintain server infrastructure to support applications and users, and integrate hardware/storage systems that impact multiple departments.

- Install and troubleshoot the installation of personal computers and tablet devices company-wide; maintaining both hardware and operating systems.

- Design, install, configure and manage LAN/WAN networks internal to the BPW network.

- Implement, configure and manage wireless network and security camera infrastructure at all BPW sites.

- Collaborate with the Broadband group to maximize installation and performance of the BPW LAN/WAN.

- Implement, configure and manage PBX, VOIP and related telephone systems and equipment.

- Maintain HBPW radio system and peripherals.

- Coordinate and verify system backups for all data file structures and virtual systems and develop and maintain appropriate recovery processes for these elements.

- Organize and maintain documentation of maintenance records, hardware/software, licenses, manuals, catalogs etc. within the Enterprise Asset Management (EAM) system.

- Design and maintain security permissions and roles for all internal systems and components, coordinating this effort with the IT Security Specialist.

- Develop and maintain network monitoring and automation systems.

- Provide project coordination for new or updated information technology infrastructure.

- Develop and supervise training programs for staff on computer operating system(s) use and facilitate upgrades and patches.

- Provide basic computer training, assistance, and associated technical support to end users.

- Provide assistance in resolving hardware and software problems encountered by HBPW staff.

- Manage FCC licensing and equipment for short wave radio system.

- Maintain UPS systems pertinent to LAN/WAN operations, phone system and the radio system.

- Maintain all application toolsets pertinent to above duties.

- Develop policies, and standard operating procedures following industry recognized best practices for network systems, to include standards for wiring, equipment, system security and routing protocol.

- Provide assistance to various departments on budgeting and planning for networking equipment and software.

- Coordinate network needs with application developers and users.

- Provide on-call support as required.

- Perform special projects in support of the Technology Department and all other tasks as assigned.

Essential Qualifications

- Bachelor’s degree in Computer Science, Information Management, Computer Networking or related field; or equivalent education and experience.

- At least three years’ experience working directly in administration of computer, network, information systems, and telecommunications infrastructure.

- Demonstrable knowledge of Virtualization, Clustered Compute models, Network Addressable and Software defined storage, Microsoft operating systems, Firewalls, Routers, and Network Devices.

- Interpersonal skills necessary to provide courteous and accurate information and responses to community members, vendors and various levels of BPW personnel.

Preferred Qualifications

- Knowledge of Infor EAM systems, NetApp Storage systems, Dell Servers and Storage systems, Microsoft HyperV, and Microsoft Datacenter.

- Knowledge of Palo Alto Firewalls, Cisco VOIP PBX, Extreme Networks Switches, and Meraki WiFi devices.

- Knowledge of Avigilon Security Systems and Motorola Digital Radio systems.

- Knowledge of Linux open-source operating systems – IE: Red Hat or Ubuntu.

- Effective workplace skills as demonstrated through WorkKeys assessments (Workplace Documents – 5, Applied Math – 5, Graphic Literacy – 5).

Physical Requirements & Working Conditions

- Normal office environment with minimum discomfort due to noise, dirt and dust.

- Mental ability to frequently perform keyboard/monitoring duties for prolonged periods of time.

Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).

This job description is intended to describe the general nature and level of work being performed by a person assigned to this position. While accurate and descriptive, it should not be construed as an exact list of job duties and opportunities related to this position. Employment will be contingent upon favorable results of a background check, pre-employment physical and drug screening. Given our safety-sensitive industry, our workplace is alcohol and drug free (including marijuana and THC items).