General Manager, Fleet Card

Note

: A relocation package will be offered.

Job Title:

General Manager, Fleet Card

Job Type:

Fulltime, on site (This position is NOT remote)

Salary:

$150k - $175K Base.

Location:

Richland, WA

SCOPE:

This position directs all activity in the Fleet Card and Cardlock Division. The GM reports to the Vice President, Fuels. Having profit and loss responsibilities, this position is responsible for sales, operations, marketing and team member development. The GM is responsible for team design, team member performance, Employee Net Promoter scores and Fleet Card’s Customer Net Promoter Score.

SIGNIFICANT ACTIVITIES & DELIVERABLES

Business Planning

- Direct short-term and long-range planning and budget development in alignment with corporate strategy and goals

- Establish the performance goals, allocate resources, and assess policies for the company’s Fleet Card and Cardlock business

- Build appropriate benchmarks into the division’s scorecard and performance reporting

- Collaborate with the Fleet Card Controller to effectively maintain the division’s Standard Financial Package and Performance Reporting Model

- Develop and execute business plans to achieve stated objectives

- Translate divisional plans into team and team member initiatives

Operations

- Collaborate with other divisional leaders to ensure performance standards are met for cross divisional activities such as accounting and customer collections

- Demonstrate successful execution of business strategies for products and services

- Ensure compliance with local, state, and federal laws and regulations

- Effectively manage sales volumes and product margins

- Drive systems, structure and processes that result in accurate pricing, billing and customer care

- Ensure Cardlocks are properly maintained and operate to optimize Christensen’s return on investment

Sales & Marketing

- Develop, establish and coordinate execution of fleet card sales efforts

- Coordinate with the Christensen marketing team to create marketing programs and messages that drive leads and improve sales effectiveness

- Ensure that individual salesperson targets and plans directly tie into the division’s business plan

- Direct new business sales efforts that ensure that volume and gross profit growth targets are consistently obtained

- Manage strategic relationships with key customers and key customer groups

- Coordinate key supplier relationships with oil company management and other vendors

- Oversee planning and implementation of regular customer events, tradeshows and other events

- Drive growth and performance with key suppliers in an effort to maintain positive relationships

- Work with company leadership to identify and develop strategic alliances, channel partners and programs

- Work with company leadership to identify and develop strategic alliances, channel partners and programs

- Participate in market development, including participation in industry shows, supplier conferences, analyst meetings, and other designated meetings

Performance Measurements

- Earning/profitability

- Customer satisfaction

- Team member satisfaction

- Total cost of risk

- Market share

- Sales results (overall vs. budget)

- Customer and team member retention

- Operating expense

- Overtime expense

- Labor as a percentage of Gross Profit

- Completed performance assessments

- Collection percentage

- Number of key and promotable team members

LEADERSHIP & TEAM REACH

- Understand and live our Core Values

- Provide role and goal clarity to each team member and support them in achievement of their goals

- Understand and live our Core Values and execute all aspects of our Employee Value Proposition

- Encourage team member career development in both industry specific and accounting/finance education

- Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment

- Groom sales team members to a level of sales proficiency with minimal sales management guidance and/or for future opportunities within the company utilizing a combination of joint sales calls, coaching calls, sales led calls, training and other development opportunities

- Perform weekly 1:1 meetings with each team member following up on weekly, quarterly and annual priorities

- Perform regular team member development process

- Oversee manager growth and development

- Conduct daily, weekly, monthly and quarterly team huddles and annual strategic planning process

SKILLS & QUALIFICATIONS

- BA/BS Degree in Business and/or at least 10 years industry experience. Professional degree preferred

- Excellent computer skills

- Demonstrated success in building effective teams

- Excellent communication skills both verbal and written

- Customer service skills

- Leadership skills

- Planning and execution skills

- Ability to deal with change

- Ability to handle stress

- Ability to demonstrate responsibility

- Communication skills (oral and written)

- Negotiation skills

- Organizational Skills

- Sales skills

- Ability to work with and analyze numbers

- Systems and computer knowledge

- Strong interpersonal skills

- Ability to manage time and associates

- Coaching skills

PHYSICAL & MENTAL DEMANDS

- Operates in a professional office environment.

- Regularly required to stand, walk, sit for long periods of times, talk, and hear.

- Repeating motions that may include the wrists, hands and/or fingers, with the ability to reach with hands and arms.

- This position requires the ability to occasionally lift office products and supplies, up to 20 pounds.

COMPANY OFFERED BENEFITS

- As Christensen continues to fuel exponential growth, we pursue to offer a diverse portfolio of benefits coupled with our compensation and bonus incentive programs. A few elements of our benefit programs include:

- Health Insurance Benefits:

- Medical, Dental, Vision, plus Ancillary Plans.

- Flexible Spending Accounts for Health and Dependent Care, and Health Savings Accounts.

- Company provided long term disability and up to $50,000 of life insurance.

- 401(k) plan with a generous company contribution.

- Paid time off in addition to 7 company paid holidays.

- Parental Leave Program.

- Employee Assistance Program.

- Employee Recognition Program.

- Employee Referral Bonus Program.