Field Service Representative

Service and Sales Representative

Job Title: Service and Sales Representative

Division/Department: Operations

Reports to: Senior Field Service Representative

SUMMARY

Field Service - position is responsible for equipment installation, troubleshooting, site inventory management and overall responsibility of assigned sites.

PRIMARY RESPONSIBILITIES

Field Service:

- Complete field installations to ensure “zero” failures.

- Works with Loci’s technical personnel to develop, implement and maintain site installation/operational procedures.

- Serves as the primary interface with customer’s field operators.

- Take ownership of any/all sites assigned by the Manager. This includes inventory management, customer service, complete oversight of each location.

- Oversee calibration and cylinder replacement of installed units in accordance with documented procedures.

- Adopt a culture of Safety First, Continuous Improvement, customer service.

- Monitor quality, cost and customer satisfaction with every installation.

Safety:

- Responsible for following the HSE Program at Loci Controls.

- Participate in all site required safety trainings.

- Ensure adherence to all company and site-specific safety rules including proper PPE and maintain compliance with OSHA regulations.

- Perform Job Safety Analysis before installing Loci products.

Quality:

- Follow written procedures, work instructions, and On the Job training

- Strive for problem free installs.

- Be able to communicate effectively both written and verbally in order to maintain Continuous Improvement.

JOB RELATED COMPETENCES:

To perform the job successfully, an individual should demonstrate the following competencies:

- Site Management – Works with manager to develop project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and on budget; oversees project team activities at assigned sites.

- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

- Oral and Written Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings. Writes clearly and informatively; Able to read and interpret written information.

- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives.

- Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.

- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

- Quality - Demonstrates accuracy and thoroughness; Applies feedback to improve performance; Monitors own work to ensure quality.

- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

KNOWLEDGE AND SKILL REQUIREMENTS

Education and/or Experience:

- Bachelor Degree in a related technical field or equivalent experience.

- Minimum of 2 years’ experience in landfill environment and/or field operations.

- To perform this job successfully, an individual must be proficient in all MS Office products.

- Excellent interpersonal and communication skills required.

- Must be detail-oriented and able to multi-task.

- Must be able to work independently and self-manage.

WORKING CONDITIONS

Work outside in all different weather conditions including extreme cold and extreme heat. He/she may at times be exposed to dangerous and/or toxic substances and must take necessary precautions to protect eyes, nose and skin from irritation and infection.

Work requires domestic and local travel. May require some overnights. Work may require evening and weekend work.

Required Training and Interval

- HSE Orientation & Training– Upon Employment and major revisions.

- Safety Manual – Upon Employment and major revisions.

- ISO Orientation Training – Upon Employment.

- OSHA incident management, standards, & reporting training - Upon Employment and major revisions.

- Quality System Procedures- Upon Employment and major revisions.'

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Work Remotely

- No

Job Type: Full-time

Pay: $60,000.00 - $67,000.00 per year

Benefits:

- 401(k)

- Dental insurance

- Health insurance

- Paid time off

- Tuition reimbursement

- Vision insurance

Experience:

- Field service: 2 years (Preferred)

License/Certification:

- Driver's License (Required)

Willingness to travel:

- 50% (Preferred)

Work Location: On the road