Engineering Services Coordinator

Summary

Provide administrative and clerical support to the Engineering department as needed. Work with Joint Use and Accounting departments to ensure precise invoices for rents and billable Work Orders. Ensure that work orders are closed in a timely manner. Coordinate with Operations to ensure that Joint Use work orders are completed within appropriate deadlines.

Reporting

Reports to: Director of Engineering Services

Directs: None

Responsibilities

- Create, track and maintain Work Orders related to Joint Use, System Improvement work and other Engineering related projects.

- Monitor Joint Use and System Improvement work order progress to ensure they are closed in a timely manner and that proper billing is initiated, if required.

- Create, monitor and update NJUNS tickets; generate and analyze NJUNS reports.

- Create, monitor and update various Smartsheet statuses.

- Assist with online research and recording of easements.

- Maintain electronic filing system for recorded easements in SVEC online easement database, as well as physical file

- Assist with all permit applications and Quit Claims.

- Assist with reconciliation of invoices for timely and accurate payments.

- Organize and maintain online files and documentation used by Field Engineering and Joint Use departments.

- Assist with maintenance of Railroad permits and annual invoices.

- Assist with documentation related to SCC boundary adjustments.

- Assist with management of residential subdivision Refundable Lot Deposits and Sight Letters of Credit.

- Assist with management of joint use attachment documentation, record keeping and billing.

- Schedule and coordinate departmental meetings and training sessions.

- Serve as a point of contact for communication companies for Joint Use needs.

- Assist with scheduling and billing of post construction inspections of Joint Use attachments.

- Maintain a database of external contacts for use by the Engineering groups.

- Assist in special projects as necessary.

Education and Experience

- High School Diploma or GED and 2 years customer service experience.

- 1 year experience in an electric utility cooperative environment.

- Experience in data entry and computer operations including PC applications.

Required Skills and Abilities

- Must be able to maintain professionalism and control under all circumstances.

- Must have and maintain a valid driver’s license and acceptable driving record and is able to operate SVEC vehicles.

- Must become and remain certified in CPR and first aid. Must also be skilled in the use of safety equipment.

- Ability to provide proactive and professional consumer service and relations.

- Strong verbal, written, analytical and interpersonal skills.

- Demonstrated problem-solving skills.

- Must be able to operate efficiently under a very flexible schedule to the number of unplanned requests for service from various departments and outside contacts.

- Proficient in Microsoft Office products including Outlook, Teams, CoPilot, Excel and Word.

- Possess effective techniques to research and access all sources necessary to fulfill position responsibilities.

- Maintain a high level of confidentiality with regards to employee, member, and corporate information.

- Ability to communicate in the Spanish language is desired.

- Ability to provide emergency telephone support during outages and keep up to date on status of outage.

- Must have access to reliable transportation to and from work.

Physical Requirements

- Participation in SVEC job safety and training programs, relevant workshops, seminars and other SVEC sponsored courses and events.

- Must be able to use office equipment including telephone, computer, and other systems and related software in the performance of position responsibilities.

- Must be able and available, during any and all types of weather conditions, to work weekends, holidays, evenings and other times outside normal duty hours to assist in service restoration and other emergencies that may arise or when the workload demands.

- Must always maintain an operating telephone or personal communication device at his/her place of residence. Ability to contact the telephone or personal communication device must be made available to SVEC for the purpose of contacting the manager to conduct legitimate routine and/or emergency business.

- This position involves primarily inside work. Must be able to lift objects unassisted (up to 30 pounds). Some standing, walking, climbing, balancing, stooping, kneeling, crouching or crawling to a minimal degree.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.