Dispatcher/Office Clerk

Position Summary:

This position works with the S & R Logistics Team to coordinate the pick-up and transport of aggregate materials by individual haulers in the most productive way, and ensures prompt, courteous and efficient service to all customers. Dispatchers will assist and manage the day to day functions of our haulers through dispatching, monitoring, tracking, and communicating with our haulers as well as process tickets and perform other clerical duties.

Responsibilities:

· Enter tickets into the computer on a daily basis

· Verify that ticket numbers, tonnages, etc. are correct

· Organize and file documents

· Assess and resolve hauler problems

· Assure that each scheduled route is appropriately covered by utilizing available haulers

· Maintain a cordial and professional working relationship with assigned haulers, customers and work associates

· Work as team with other departments at various locations to resolve issues

· Communicate changes or updates in data between various locations

· Facilitate credit card charges through Payware

· Answer phone calls and take orders from customers

· Maintain current knowledge of routes and locations to assure timely services and accurate information

· Perform a variety of clerical support duties as assigned; type correspondence, memos and other items; compile data from clearly defined sources and prepare reports; route calls of messages

· Operate standard office machines

· Perform other duties assigned

· Arrive to work on time and stay for your scheduled shift

Qualifications and Education Requirements:

· Bilingual in Spanish

· High School Education, GED or equivalent experience

· Customer Service and/or Administrative experience

· Dispatch experience a plus

· Professional Demeanor

Knowledge, Skills and Abilities:

· Knowledge of hauler duties and Florida’s roads and streets

· Strong computers skills and proficiency in Microsoft Office products *(Excel and Word)

· CSI experience a plus

· Ability look up and provide directions when needed

· Ability to perform several tasks concurrently with ease and professionalism

· Must have excellent interpersonal and customers service skills

· Ability to speak clearly and distinctly

· Ability to effectively communicate information to employees and management

· Ability to learn and apply applicable department rules, regulations, policies and procedures

· Professional Phone Etiquette skills

· Ability to adhere to company policies and rules; promotes the Company’s safety standards

· Ability to work independently and to complete required documentation accurately and completely

Key Competencies:

- Communication

- Customer Service

- Problem analysis

- Problem Solving

- Data Entry

- Multi-tasking

- Self-directed

- Active Listening

Work Environment:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This job is sedentary for prolonged periods of time.

Hours:

40 + Hours per week. Occasionally nights and weekends if needed.

This position reports to the Manager of S & R Logistics.

This position is to be filled without regard to sex, religion, race, national origin or disabilities.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible schedule

- Health insurance

- Health savings account

- Life insurance

- Paid time off

- Referral program

- Retirement plan

- Vision insurance

Experience:

- Dispatching: 1 year (Preferred)

- office/clerical: 1 year (Preferred)

Language:

- Spanish (Required)

Work Location: In person