Are you highly organized, love keeping things moving, and know how to keep teams and customers on track?
Do you thrive when juggling schedules, permits, and parts—and still manage to sound calm and confident on the phone?
Rocket Cooling is hiring a Dispatch Install Coordinator to lead our installation scheduling and coordination efforts in Lehigh Acres. You’ll be responsible for making sure every HVAC install runs smoothly—from the moment it’s booked, to assigning the right techs, checking equipment, and handling permits. And when the phones are ringing off the hook? You’re ready to step in and help the dispatch team with inbound calls.
We’re a fast-growing HVAC company run by two entrepreneurs—not a bloated corporation. We cut through red tape, support our team, and deliver a high-end experience for customers and employees alike.
Responsibilities:
•Coordinate HVAC installations from booking to job completion
•Assign and dispatch install technicians based on job scope and team availability
•Order and verify delivery of all required equipment and materials
•Submit and manage permitting with local municipalities
•Communicate with customers about scheduling, timelines, and expectations
•Support dispatch by fielding inbound calls from customers as needed
•Track and update job progress using ServiceTitan or similar field service software
•Collaborate with vendors, suppliers, and internal teams to ensure jobs are set up for success
Qualifications:
•2+ years of experience in HVAC, dispatch, or installation coordination
•Working knowledge of permitting requirements and procedures (Florida preferred)
•Tech-savvy; familiarity with ServiceTitan or similar platforms is a plus
•Excellent organizational skills with a strong attention to detail
•Strong verbal communication and customer service skills
•Able to stay cool under pressure and adapt to shifting priorities
•Team player with a proactive attitude
Schedule:
Full-time | Monday to Friday | On-site in Lehigh Acres, FL
Compensation:
Competitive pay based on experience
Job Type: Full-time
Pay: $22.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Experience:
•Install Coordinator: 2 years (Preferred)
•Dispatching: 2 years (Preferred)
•Permitting: 1 year (Preferred)
•HVAC Company: 2 years (Required)
Ability to Commute:
•Lehigh Acres, FL 33971 (Required)
Work Location: In person