Director of Network Operations

Simply HR Consulting is recruiting a Director of Network Operations in the Cache County area on behalf of a fast-growing, multi-state internet services provider. This role owns the reliability, scalability, and evolution of a complex, multi-vendor WISP / hybrid ISP network across multiple markets.

Reporting directly to executive leadership, the Director of Network Operations is responsible for ensuring 24/7 network reliability, leading the Network Operations Center (NOC), driving architectural modernization, and overseeing network integration related to growth and M&A activity.

Compensation & Benefits

- Total Compensation: $80,000 – $100,000

- Base Salary: $70,000 – $90,000

- Equity Options: ~$10,000

- Flexible mix of cash vs. equity within total compensation range

- 401(k) with company match

- Health insurance

- Paid time off

- Stock options

- Opportunities for advancement

- Flexible schedule

Role Overview

The Director of Network Operations provides strategic and hands-on leadership across network operations, architecture, service assurance, and technical integrations. This role ensures standardized processes, strong SLAs, scalable infrastructure, and operational excellence while supporting multi-state growth and acquisition integration.

Key Responsibilities

- Own network operations strategy and roadmap across all markets

- Lead and manage the 24/7 Network Operations Center (NOC), serving as the final technical escalation point

- Drive architectural modernization, including SDN and VXLAN-based network designs

- Establish and enforce SLAs for uptime, response time, and resolution (MTTR)

- Lead planning and execution of network integrations for acquired ISPs

- Oversee core routing, peering, traffic engineering, and capacity planning

- Define and govern operational workflows (incident, change, maintenance, deployment)

- Align network operations with OSS/BSS systems for provisioning, billing, and fault management

- Own network-related OpEx and CapEx budgets; prioritize investments based on ROI

- Develop dashboards and reporting for key network and business performance metrics

- Communicate network status, risks, and strategy clearly to executive leadership

- Recruit, develop, and retain high-performing network engineers and NOC staff

Required Experience & Qualifications

- 10+ years of experience in telecommunications or ISP environments - 5+ years in senior leadership overseeing network operations or NOC functions

- Expert-level experience with OSPF and BGP in production environments

- Architectural experience with SDN, VXLAN, or virtualized network designs

- Strong leadership experience with WISP, fiber, or hybrid access networks

- Familiarity with Cambium, Tarana, Ubiquiti, and Mikrotik RouterOS platforms

- Proven ability to design and run 24/7 operational processes

- Experience integrating acquired networks and standardizing infrastructure

- Strong executive communication and decision-making skills

- Data-driven mindset using KPIs, dashboards, and project management tools

Physical Requirements & Travel

- Prolonged periods of computer and desk work

- Ability to lift up to 15 pounds occasionally

- Periodic travel to network sites and branch locations (typically 1–3 trips per month, 2–4 days each)

Equal Employment Opportunity

Our client provides equal employment opportunities to all employees and applicants and does not discriminate on the basis of any legally protected characteristic.

Pay: $80,000.00 - $100,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Flexible schedule

- Health insurance

- Paid time off

Work Location: In person