Desktop Support Technician (City of Pembroke Pines IT Department)

COMPANY OVERVIEW:

Facility Contract Services (FCS) is a Florida-based contract services company that employs and manages personnel for municipal clients. Our staffing services include administrative support, clerical, accounting, payroll, billing, accounts payable/receivable, purchasing, human resources, supervisory roles, utility services, water and wastewater plant operations, property and general services management, building and landscape maintenance, parks and recreation, and senior and community services. FCS specializes in municipal privatization through a task-based approach aimed at improving productivity and efficiency.

JOB SUMMARY:

The Desktop Support Technician for Pembroke Pines Charter Schools (PPCS) is a front-line, customer-focused IT professional responsible for delivering exceptional technical support in a dynamic, multi-campus educational environment. This role requires a proactive, service-oriented individual capable of resolving hardware, software, and basic network issues across several school locations. The technician serves as a key resource for students, faculty, and staff, ensuring optimal operation of IT systems while maintaining a positive user experience.

RESPONSIBILITIES AND DUTIES:

- Provide first-level technical support for end users regarding basic applications, operating systems, and general technology issues.

- Respond to and resolve technical incidents via phone, email, remote tools, or in-person support.

- Create, track, and update service tickets in the City’s ticketing system to ensure proper documentation, follow-up, and resolution.

- Troubleshoot and repair hardware issues involving workstations, printers, peripherals, and related equipment.

- Diagnose and resolve software issues within Windows operating systems and approved City applications.

- Perform basic networking tasks under guidance, including cable runs, connectivity checks, and troubleshooting network-related issues.

- Run cable, climb ladders, access tight spaces (e.g., under desks), and support basic classroom or office technology setups.

- Maintain an orderly and clean work environment across supported campuses.

- Support students, teachers, administrators, and staff with a strong customer service focus.

- Research system alerts, events, and known issues to identify potential resolutions.

- Document procedures, solutions, and workflow processes for internal use and knowledge sharing.

- Answer technical calls and provide remote troubleshooting when on-site support is not required.

- Perform other duties as assigned that are logically related to the position’s responsibilities.

REQUIRED EXPERIENCE AND QUALIFICATIONS:

- Five (5) years of experience in IT support, desktop support, field support, or help desk operations.

- Strong troubleshooting skills with the ability to identify, analyze, and resolve technical issues.

- Basic understanding of computer networking concepts (e.g., IP addressing, connectivity, cabling).

- Excellent verbal and written communication skills.

- Positive, professional demeanor with the ability to provide exceptional customer service.

- Demonstrated analytical, problem-solving, and team-working abilities.

PREFERRED QUALIFICATIONS

- Experience supporting educational institutions or multi-site environments.

- Working knowledge of Microsoft 365 applications, endpoint management tools, and ticketing systems.

- Experience with Active Directory user support (passwords, account lookups, basic administration).

- Familiarity with printer management, classroom technology, and AV equipment.

- CompTIA A+, Network+, or similar certifications.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

- This position requires the incumbent to work in a fast-paced environment, with the ability to meet frequent deadlines.

- Work is performed in a standard office environment.

- The noise level in the work environment is usually moderate.

- The incumbent may be required to travel to job sites, other City buildings and locations, and may be required to occasionally perform a full range of motion with lifting and/or carrying items weighing up to 25 pounds. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

BENEFITS:

One of the many advantages of working with the Vesta Property Services family of companies are the great benefits that we offer to you and your eligible dependents. We offer benefits that foster the health and well-being of you and your family such as medical, dental and vision coverage along with programs to enhance your financial security such as disability, life insurance and a 401 (k) retirement plan just to name a few. Benefits are offered to full-time employees (30+ hours per week).

AAP/EEO Statement:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, protected veteran status or any other characteristic protected by law. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

DRUG FREE WORKPLACE:

In compliance with the Drug-Free Workplace Act of 1988, Facility Contract Services has a longstanding commitment to provide a safe, quality-oriented, and productive work environment consistent with the standards of the community in which the company operates. Alcohol and drug abuse poses a threat to the health and safety of Facility Contract Services employees and to the security of the company's equipment and facilities. For these reasons, Facility Contract Services is committed to the elimination of drug and alcohol use and abuse in the workplace.

OTHER DUTIES MAY BE ASSIGNED

The above statements reflect the general information considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all work requirements that may be inherent in the position. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.