CX Business Technology Project Manager

Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career. Review the position below and apply today.

We offer a hybrid 3-2 work schedule (three days in the office, two days of teleworking) to accommodate the need for flexibility.

Military service members and veterans with ranks from E5-E9, W1-CW5, or O3-O6, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.

At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.

This position does not offer relocation assistance.

Job Summary

Reports to the Manager CX Business Technology. Leads, coordinates, and provides oversight for a functional area for the CX Business Technology. Coordinates with internal stakeholders and vendors to develop and execute comprehensive plans to successfully deploy technology focused enhancements. Able to work within the IT product model to help implement technology project plans for each product's roadmap. Evaluates business and technology process and results, including the review and approval for vendor work plans, status reports, analytics, and deliverables. Ensures work prioritization is aligned with business goals and organization goals.

Required Knowledge, Skills, Abilities & Experience

7-8+ years of significant relevant experience including Customer Service, Billing, and knowledge of Distribution systems.

- Experience in project management.

- Demonstrated leadership skills across multiple business units.

- Ability to work and develop rapport with all levels of management and staff.

- Ability to represent the project and the company in public forums.

- Strong team building skills.

- Negotiating skills.

- Strong verbal and written communication skills, including interpersonal, facilitation, and presentation capabilities.

- Ability to manage multiple priorities.

- Knowledge of Customer Service (contact center, billing, payment, credit, and collections processes); SAP (CORE), billing system; company policies and procedures.

Education Requirements

Degree or an equivalent combination of education and demonstrated related experience may be accepted in lieu of preferred level of education:

Bachelor

Preferred Disciplines:Business Administration

Other disciplines may be substituted for the preferred discipline(s) listed above.

Licenses, Certifications, or Quals Description

Working Conditions

Office Work Environment 76 -100%

Travel Up to 25%

Other Working Conditions

Test Description

No testing required.

Export Control

Certain positions at Dominion Energy may involve access to information and technology subject to export controls under U.S. law. Compliance with these export controls may result in Dominion Energy limiting its consideration of certain applicants.

Other Information

We offer excellent plans and programs for employees. Employees are rewarded with a competitive salary and comprehensive benefits package which may include: health benefits with coverage for families and domestic partners, vacation, retirement plans, paid holidays, tuition reimbursement, and much more. To learn more about our benefits, click here dombenefits.com.

Dominion Energy is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin and/or status as a protected veteran or individual with a disability.

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