Customer Support Specialist

Description

Competitive Pay + Benefits= A GREAT OPPORTUNITY FOR YOU!

Job located at our Headquarters office in Las Vegas, NV; not seeking remote employees

We offer:

In Office Position

Join Freedom Forever, a leading solar residential company committed to powering a brighter and greener future. We are seeking a passionate and customer-centric individual to join our team as a Customer Support Specialist. Embrace the opportunity to make a positive impact while enjoying a supportive team environment, stunning office space, and incredible growth prospects.

POSITION SUMMARY:

As a Customer Support Specialist, your role is integral to maintaining the highest levels of customer satisfaction. Your primary responsibility is to thoroughly investigate and analyze customer issues, diving deep to identify root causes and proactively work towards effective solutions. You will leverage your strong problem-solving skills and in-depth knowledge of our company's products and services to resolve complex customer issues, ensuring each customer's satisfaction.

In this role, collaboration is key. You will work closely with various internal departments to gather the information and resources necessary to address escalated issues comprehensively. By developing in-depth expertise in our products and services, you will provide accurate and timely solutions to customer problems.

Furthermore, meticulous record-keeping is a cornerstone of your role. You will maintain detailed records of escalated cases, meticulously documenting all relevant information, correspondence, and the actions taken throughout the resolution process. Your work will directly contribute to the continuous improvement of our products and services, further solidifying our commitment to customer satisfaction.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:* Maintaining a high level of professionalism while presenting the organization in the best light possible

QUALIFICATION REQUIREMENTS:

Education & Certifications:

Experience:

Knowledge, Skills & Abilities:* Excellent communication, customer service, attention to detail, and problem-solving skills, including the ability to maintain composure under stress

Special Skills & Training:

PHYSICAL DEMANDS AND ABILITIES* Regularly spend long hours sitting and using office equipment and computers

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Job based in Las Vegas, NV not seeking remote employees.