Champion Windows & Home Exteriors

Customer Support Specialist

Fenton, MO

Full-time

About This Job

Overview

Champion Window - Customer Support Specialist (on-site position)

As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintain customer records through the process of installation and service.

NOT a reomote position - on-site position.

Pay range: $16.00 to $20.00 per hour

Responsibilities

•

Answer incoming customer experience support concerns including promptly returning messages via phone, text and email

•

Make outbound calls to customers to provide updates on installation and service status

•

Schedule warranty appointments for the Service Department

•

Enter and maintain all customer records and job-related information into CRM Database

•

Provide work orders to Service Measure Tech daily

•

Audit orders for accuracy after confirmation is uploaded

•

Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meeting

•

Provide support for PSG/CSC for assigned division(s)

•

Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution

•

Process electronic credit card and check payments

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Assist with receiving product(s) in CRM Database and/or F&O

•

Support division(s) in Accounts Receivable collections and management

•

Other duties as assigned

Qualifications

•

High school diploma or GED equivalent

•

5 year’s customer support experience preferred

•

Experience in the home improvement industry a plus

•

Must be service-oriented team player with high a high energy level; capable of multi-tasking, self-direction and working well with others

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Able to communicate clearly both verbal and written; customer service/multi-phone line experience helpful

•

Excellent work ethic, solid attendance record and attention to detail

•

Excellent written and oral communication skills including phone skills

Champion Window is an Equal Employment Opportunity Employer

If you need assistance with completing the online application due to a disability, please contact Champion Window.

Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.

#INDC

Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.

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