Accuenergy

Customer Service Specialist

Scarborough, ON

Full-time

About This Job

Job Description

Accuenergy is a Toronto-based company dedicated to research, design and manufacturing of multifunction power meters and other instruments. We also provide advanced technological solutions for distribution and industrial power system automation.

Responsibilities:

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Order Processing: Enter and process sales orders with high accuracy using Zoho Books and SharePoint. Planned transition to Microsoft ERP system within 3-6 months.

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Internal Communication: Collaborate with internal teams (production, warehouse, purchasing, and sales) to confirm lead times, meet changing customer requests, troubleshoot replacements, and update data across platforms.

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Customer Communication: Confirm order receipts, update customers on lead times, and coordinate order fulfillment. Provide excellent customer service through professional and timely communication. Unreasonable hospitality should be the goal.

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Support Ticket Management: Manage support tickets through Zoho Desk and provide timely responses to inquiries. Assist customers with order updates, shipping details, and order fulfillment issues.

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Order Management: Responsible for orders as they go through from order received to order shipped stage

Requirements:

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1+ years of experience in a customer service or data entry role, ideally within a technical or manufacturing environment.

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Data entry accuracy / High attention to detail

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Critical thinking

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Time management and working with deadlines to prioritize tasks

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Strong communication skills across a range of mediums

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Service mentality

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Experience with Microsoft suite of products

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Adaptable to changing systems and processes

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Capable of working independently and as part of a team

Desired Skills

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Previous experience with Microsoft ERP Systems or ticketing-system for customer service

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Ability to quickly connect with people and form relationships

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Strong listener who is able to pickup on requests and requirements through conversation or emails

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Proactive communication

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Accountability

We thank you for your interest in joining the Accuenergy team and for submitting your application for our positions.

We appreciate the time and effort you invested in your application. Please note that only candidates selected for the next stage of the hiring process will be contacted.

We value your interest in Accuenergy and wish you the best of luck in your job search.

Thank you once again for considering a career with us

Job Type: Full-time

Benefits:

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Dental care

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Discounted or free food

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Extended health care

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Life insurance

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On-site parking

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Vision care

Schedule:

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Monday to Friday

Education:

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Bachelor's Degree (preferred)

Experience:

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Microsoft ERP Systems : 2 years (preferred)

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Customer service: 3 years (preferred)

Work Location: In person