Carrrera Consulting Group

Customer Support Specialist

Dallas, TX

Full-time

$37,440-$47,840

About This Job

Global battery manufacturing company immediately hiring B2B Customer Support Representative / Account Manager. Our Customer Support Representative will be the vital link between our company and our valued customers. This role offers excellent growth opportunities for someone who excels at handling multiple priorities while maintaining strong attention to detail. If you're passionate about delivering exceptional customer service and thrive in a fast-paced environment where every day brings new challenges, we want to talk to you!

Key Responsibilities

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Process and manage customer orders from receipt through delivery

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Coordinate with shipping departments to ensure timely product delivery

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Communicate proactively with customers regarding order status, delays, and updates

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Process invoices and work closely with accounting department

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Respond promptly to customer inquiries and resolve issues efficiently

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Track shipments and manage delivery schedules

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Maintain accurate customer records and order documentation

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Collaborate with internal teams to ensure customer satisfaction

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Monitor and update order status in real-time

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Manage multiple priorities while maintaining attention to detail

Required Qualifications

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1 year of business to business Customer Service preferred

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AA Degree highly preferred and can be accepted in lieu of experience

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Excellent communication skills, both written and verbal

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Strong organizational abilities and attention to detail

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Ability to manage multiple deadlines and priorities effectively

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Proficiency in Microsoft Office Suite

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Experience with order processing systems (preferred)

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Customer service experience (preferred)

Desired Skills

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Problem-solving abilities

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B2B experience highly desired

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Time management skills

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Team player mentality

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Ability to work independently

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Strong work ethic

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Professional phone etiquette

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Basic math skills

Ready to grow in your career? If you are detail-oriented, organized, and thrive in a fast-paced environment, we want to hear from you! Submit your resume for immediate consideration.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

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Dental insurance

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Flexible schedule

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Health insurance

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Paid time off

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Vision insurance

Shift:

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Day shift

Education:

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Associate (Preferred)

Experience:

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Business to Business Customer Support/Account Management: 1 year (Preferred)

Ability to Commute:

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Dallas, TX 75238 (Required)