Customer Care Specialist

WHO WE ARE

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

TOTAL REWARDS

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program comprehensive medical, dental and vision benefits, including a robust wellness program paid time off for vacation, holidays, and sick days and much more.

Expected salary range of $48,600 to $54,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

PRIMARY PURPOSE OF POSITION

Exelon PowerLabs Customer Care Specialist provides customer service for all testing and calibration services. This position is the single point of contact for assigned customers and acts as the advocate for customer care and support. This position coordinates all aspects of customer requests, order entry requirements, scheduling, and status updates. The Customer Care Specialist team works closely with PowerLabs technical staff and the Sales and Marketing team in fulfilling customers testing and calibration needs. The individual in this position will have good communication skills, build strong customer relationships, and will have a technical acumen for testing and calibration services. Duties also include coordination of customer onsites for testing and calibration activities at the customers' facility.

PRIMARY DUTIES AND ACCOUNTABILITIES

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS