Customer Service Specialist (On-site)

Live and work in lakes country! Join our team at Lake Region Electric Cooperative as a full-time Customer Service Specialist. The LREC customer service specialists are responsible for providing effective service to all new and existing customers. Gain and utilize in-depth knowledge of utility services and other energy services programs to answer questions, provide information, and drive customer satisfaction.

Lake Region Electric Cooperative is a member-owned electric utility serving more than 30,000 member-consumers in the counties of Otter Tail, Wilkin, Grant, Douglas, Clay and Becker (service territory). As a cooperative, our customers are members, and the ideal candidate will embody that mentality by providing a thorough response to all forms of inquiries. On-site in our Pelican Rapids, MN office, this specialist will be a member of our customer services team, responding to inquiries via phone, electronically, or in-person. Become proficient in responding to requests regarding electric energy usage, electric billing rates, energy conservation, and energy efficiency rebates. May also assist with communication related to account status and amounts due, autoPay, E-billing, budget billing, and confidently responding to past due issues and actions. Documentation of all consultations with members in contact tracking system, including preparing and delivering any written follow up correspondence.

Effectively manage and respond to incoming calls and electronic communications. Identify and assess customers’ needs to achieve satisfaction.

Engage in sales information sharing for energy services related products and services.

Assist with communication related to account status and billing inquiries.

Qualifications for the position include:

This position will remain open for 30 days or until filled; however, applicants are encouraged to submit their applications as soon as possible as the review process will begin right away. Apply and view a full position description by visiting our website at www.lrec.coop.

LREC offers a generous compensation package including fully paid single coverage health insurance, company 401k match and substantial paid time off, including front loading accrual. The pay range for this position starts at $20.00 - $23.00 per hour. Job offer rates are determined based on the candidate’s specific education, experience, knowledge, skills, and in alignment with market data.

Questions regarding the position can be directed to HR@lrec.coop.

LREC is an equal opportunity employer (EOE).

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

Shift:

•

Day shift

Work Location: In person