Curecrete Distribution, Inc

Customer Care Specialist

Springville, UT

Full-time

$33,280-$41,600

About This Job

JOB DESCRIPTION:

The Customer Care Specialist is responsible for seeing orders through from a customer’s first contact to their receipt of and satisfaction with the products. To this end, the Customer Care Specialist efficiently and effectively answers incoming communications, fields complaints, arranges returns or order cancellations, reports and corrects errors, and tracks order progress. A major objective of the Customer Care Specialist is to elevate and retain the company’s image as a world class organization.

ABOUT US:

Curecrete Distribution, Inc., headquartered in Springville, Utah, is a pioneering manufacturer and distributor specializing in concrete densification and polishing solutions. Since its inception in 1949, the company has led the industry with its flagship products: the Ashford Formula™ and the RetroPlate® System. These innovative solutions enhance the durability, hardness, and aesthetic appeal of concrete surfaces, making them ideal for both industrial and commercial applications. Curecrete's product line also includes a comprehensive range of supporting products for concrete preparation, repair, protection, and maintenance. As a family-owned business, Curecrete maintains a global presence, serving technical field representatives, distributors, and applicators worldwide.

JOB BRIEF:

The Customer Care Specialist is a key player in the success of our business. We are seeking a candidate who is energetic, works efficiently and can contribute to a positive and rewarding team and company culture. Effective communication and interpersonal skills are a must as they will help you negotiate and maintain profitable relationships.

The Customer Care Specialist sees orders through from a customer’s first contact to their receipt of and satisfaction with the products, efficiently and effectively answers incoming communications, fields complaints, arranges returns or order cancellations, reports and corrects errors, and tracks order progress. A major objective of the Customer Care Specialist is to retain the company’s image as a world class organization.

Below are typical examples of the work you will be performing:

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Serves as single point of contact for our customers on customer support related issues, by interfacing with other departments and personnel to provide timely and accurate information and solutions to all customers, representatives, and distributors.

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Process orders according to department procedures.

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Works closely with credit department to resolve Disputed Credit issues.

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Works with sales team to meet and exceed customer expectations.

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Works closely with Shipping team on order shipment logistics and tracking.

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Resolve customer complaints and assist customers with returns.

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Enter project/job information into sales logics for all orders.

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Efficiently and effectively participates in the management of emails that come to the Customer Care Shared Inbox.

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Provide backup when receptionist phone lines are full or when receptionist is unavailable to answer calls or be at front desk.

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Process reports including the monthly beginning and ending balance, quantities used and resulting sales orders to reflect monthly billing for inventory used.

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Disseminate consignee inventory information daily into tracking system for consignee feedback to be verified and entered inventory report.

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Enter project reports into computer system promptly.

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Help management and reconcile of Domestic and International Consignment warehouses and ensure consignment orders are shipped quickly, efficiently, accurately, and economically with cost saving procedures.

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Other duties as requested, directed or assigned.

SKILLS, ABILITIES, AND KNOWLEDGE:

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Uphold, interpret, and apply company values, policies, and procedures

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Excellent written and verbal communication skills

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Professionalism and willingness to learn and go the extra mile.

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Ability to learn new applications easily and quickly.

QUALIFICATIONS AND REQUIREMENTS:

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High School Diploma or GED

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1-3 years’ experience in Customer Service

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Order and fulfillment process experience

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Proficient in Microsoft Office products

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Sage 100 (formerly MAS 90) preferred, not required

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Can effectively navigate ERP and CRM software solutions preferred, not required

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

Benefits:

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401(k)

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401(k) matching

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Dental insurance

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Health insurance

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Paid time off

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Parental leave

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Vision insurance

Shift:

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8 hour shift

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Day shift

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No nights

Application Question(s):

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What is your wage expectation?

Ability to Commute:

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Springville, UT (Required)