Company Description
About Us
At Property Soar, we are committed to simplifying property management and delivering exceptional customer service through reliable support and innovative solutions. Based in Columbus, OH, we focus on accuracy, responsiveness, and long-term value for both property owners and tenants. We are growing rapidly and seeking dedicated professionals to grow with us.
Job Description
Job Description
We are seeking a dedicated Customer Support Specialist to join our growing team. This role involves providing prompt, professional, and effective support to clients and tenants. As the first point of contact for inquiries and concerns, the ideal candidate will be solutions-oriented, detail-focused, and committed to delivering excellent customer service.
Responsibilities
•Respond to customer inquiries via phone, email, and internal systems
•Assist clients with billing, maintenance, lease information, and general questions
•Document and track customer interactions and feedback in our CRM system
•Collaborate with other departments to resolve issues in a timely manner
•Provide support for onboarding new clients and tenants
•Ensure high levels of customer satisfaction through follow-up and consistent communication
•Escalate unresolved issues to management as necessary
Qualifications
Qualifications
•High school diploma or equivalent required; associate’s or bachelor’s degree preferred
•Minimum of 1 year experience in customer support or related role
•Strong communication and problem-solving skills
•Ability to multitask and prioritize in a fast-paced environment
•Proficiency in MS Office and CRM platforms
•Friendly, professional demeanor with a customer-first mindset
•Excellent attention to detail and organizational abilities
Additional Information
Benefits
•Competitive salary: $45,000 – $58,000 per year
•Full-time, stable employment
•Opportunities for professional growth and career advancement
•Supportive team environment
•Skill development and training programs
•Paid time off and holidays