Property Soar

Customer Support Specialist

LocationCharlotte, NC
Job TypeFull-time

About This Job


Company Description


About Us

At Property Soar, we are committed to simplifying property management and delivering exceptional customer service through reliable support and innovative solutions. Based in Columbus, OH, we focus on accuracy, responsiveness, and long-term value for both property owners and tenants. We are growing rapidly and seeking dedicated professionals to grow with us.


Job Description


Job Description

We are seeking a dedicated Customer Support Specialist to join our growing team. This role involves providing prompt, professional, and effective support to clients and tenants. As the first point of contact for inquiries and concerns, the ideal candidate will be solutions-oriented, detail-focused, and committed to delivering excellent customer service.


Responsibilities

Respond to customer inquiries via phone, email, and internal systems
Assist clients with billing, maintenance, lease information, and general questions
Document and track customer interactions and feedback in our CRM system
Collaborate with other departments to resolve issues in a timely manner
Provide support for onboarding new clients and tenants
Ensure high levels of customer satisfaction through follow-up and consistent communication
Escalate unresolved issues to management as necessary


Qualifications


Qualifications

High school diploma or equivalent required; associate’s or bachelor’s degree preferred
Minimum of 1 year experience in customer support or related role
Strong communication and problem-solving skills
Ability to multitask and prioritize in a fast-paced environment
Proficiency in MS Office and CRM platforms
Friendly, professional demeanor with a customer-first mindset
Excellent attention to detail and organizational abilities


Additional Information


Benefits

Competitive salary: $45,000 – $58,000 per year
Full-time, stable employment
Opportunities for professional growth and career advancement
Supportive team environment
Skill development and training programs
Paid time off and holidays

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