Textile Management Associates

Customer Service Specialist

Dalton, GA

Full-time

About This Job

Company Overview

We are seeking a detail-oriented and customer-focused Customer Service Specialist to manage the post-purchase order process through shipment. This role is integral to ensuring a seamless customer experience, coordinating between clients, internal teams, and logistics partners to deliver custom flooring solutions. The ideal candidate will possess exceptional organizational skills, proficiency in order management systems, and a strong commitment to customer satisfaction.

Responsibilities

•

Order Processing: Manage the entry, review, and tracking of purchase orders into internal systems with a high degree of accuracy.

•

Customer Communication: Act as the primary contact for customers post-PO, providing updates on order status, shipping timelines, and resolving inquiries or issues.

•

Coordination: Liaise with internal departments, including production, logistics, project management, and sales, to ensure that customer orders are fulfilled accurately and efficiently.

•

Data Management: Maintain accurate records of orders, correspondence, and customer interactions in AS400 and Excel tracking sheets.

•

Problem Resolution: Proactively address and resolve order-related issues, including production delays, shipping discrepancies, and customer concerns.

•

Shipping & Logistics Support: Work with logistics teams to schedule and confirm shipments, provide customers with tracking information, and ensure timely deliveries.

•

System Utilization: Leverage CAMS AS400 for inventory tracking, production scheduling, and shipment updates to maintain a streamlined process.

•

Process Improvement: Identify opportunities to enhance order management processes and improve overall customer satisfaction.

Qualifications:

•

2+ years of experience in customer service or order management, ideally within the flooring or manufacturing industry.

•

Experience with CAMS AS400 is highly desirable.

•

Excellent organizational skills and attention to detail, with the ability to manage multiple orders and priorities simultaneously.

•

Strong interpersonal and communication skills, with a customer-centric approach.

•

Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications:

•

Experience in post-purchase order processes, logistics, or manufacturing support.

•

Familiarity with the flooring industry or custom product manufacturing.

•

Knowledge of shipping and logistics procedures.

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Health insurance

•

Paid time off

•

Referral program

•

Vision insurance

Shift:

•
8 hour shift

Work Location: In person