Customer Service Representative

Job description:

Join our peak-season team supporting customers during the heating season for HVAC and Fuel oil Company . You’ll handle inbound calls, place fuel orders, schedule service, and close add-on sales—keeping customers warm and happy while our field team stays on schedule.

Pay: $23/hour

Schedule: Full-time, 40 hrs./week All shifts available

What You’ll Do

Answer high-volume inbound calls/chat/email; create and update orders in the CRM

Quote and close sales for new equipment, heating oil deliveries, tune-ups, and service plans

Schedule/dispatch service and deliveries; confirm appointments and ETAs

Take payments, issue receipts, and maintain accurate account notes

Resolve customer concerns and escalate emergencies (no-heat, leaks) appropriately

Coordinate with drivers/technicians to ensure on-time service

Follow call flows/scripts and meet productivity/quality targets

1+ year in customer service or inside sales (call center, service, or retail preferred)

Clear phone etiquette; strong typing/data entry; solid email writing

Comfortable with Microsoft Office/Google Workspace and CRM systems (QuickBooks a plus)

Reliable, organized, and calm under pressure—especially during busy winter peaks

HVAC/fuel delivery familiarity a plus; Bilingual (English/Spanish) a plus

Availability for any shift (days/evenings/weekends/occasional holidays) during the season

Responsibilities

Provide excellent customer service by addressing inquiries and resolving issues in a timely manner.

Engage with customers through outbound calling to promote products and services effectively.

Utilize strong communication skills to build rapport with clients and understand their needs.

Perform data entry tasks accurately to maintain up-to-date customer records.

Handle cash transactions responsibly and efficiently, ensuring accuracy in cash handling procedures.

Demonstrate proficiency in Microsoft Office applications to manage documentation and reporting tasks.

Maintain phone etiquette while interacting with customers, ensuring a professional demeanor at all times.

Analyze customer feedback to identify areas for improvement in service delivery.

Collaborate with team members to achieve sales targets and enhance overall customer satisfaction.

Job Types: Full-time, Part-time, Seasonal

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

- On-the-job training

Work Location: In person