Customer Service Representative

Alacriant is a leading fabrication company that takes pride in delivering high-quality fabricated solutions to our customers and are looking for a driven Customer Service Representative to join our team. If you are a dedicated professional with a passion for customer service and operational excellence, we encourage you to apply. Join us and contribute to a team that values quality service and continuous improvement!

Job Summary

The Customer Service Representative serves as a critical link between our customers and internal teams, ensuring a seamless sales process from inquiry to order fulfillment. This role proactively manages relationships, oversees house accounts all while monitoring order status and collaborating with internal teams. The ideal candidate is comfortable balancing sales, customer support, and highly detailed administrative tasks.

Key Responsibilities

- Manage house accounts, ensuring consistent communication, order accuracy, and customer satisfaction.

- Develop meaningful relationships with customers to encourage trust and loyalty.

- Collaborate with production, engineering, quality, purchasing and logistics teams to ensure accurate and timely order fulfillment.

- Provide accurate quotes, process orders, and ensure seamless communication between customers and internal teams.

- Maintain customer records, order details, and sales activities in internal systems.

- Support business development efforts by identifying opportunities for expanding existing customer relationships.

- Improve sales and process knowledge to better support customer needs and increase success rates.

Qualifications & Skills

- Strong communication and relationship-building skills.

- Ability to understand technical products, fabrication processes and explain them to customers effectively.

- Experience in maintaining customer relationships.

- Proficiency in ERP software and Microsoft Office (Excel, Outlook, Word).

- Detail-oriented with strong organizational and multitasking abilities.

- Problem-solving mindset with a customer-first approach.

- Ability to work collaboratively with multiple departments.

Experience: Customer Service; 1 year (Preferred); experience in manufacturing, industrial sales, fabrication, project management and ability to read blueprints a plus.

Benefits:

- 401(k) / Matching

- Medical/Dental/Vision Insurance

- Employee Assistance Program

- Health Savings Account

- Life Insurance

- PTO

Schedule:

- Monday – Friday; Overtime/Weekends as needed

- Expected hours: 40 – 48 per week

Work Location: In person, Streetsboro, Ohio

Alacriant is an Equal Employment Opportunity Employer. Alacriant does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.