Customer Service Representative

Manitowoc Public Utilities is seeking a Customer Service Representative to join our team. This position involves clerical duties related to utility customer accounts. A critical function of the position is the ability to provide courteous and efficient service while interacting with customers and colleagues.

Our team will provide on the job training with various members doing the same role today. We make certain you feel competent about your role on the team and understand what and how things need to be done.

Examples of Duties and Responsibilities:

Answers and responds to customer inquiries through phone, voicemail and email.

Assist in maintaining the Customer Information System including correspondence and customer information.

Follows up on account issues, commercial applications, deposits, and delinquent accounts.

Coordinates with the Accounting department and backs up team members in cashiering and billing.

Handles cash batch processing and cash entry/credit balance/adjustment items.

Educating customers on using the self – service MPU customer portal.

Sample of Required Knowledge, Skills and Abilities:

2-year Associate Degree required.

Prior experience in customer service preferred.

Proficient in Microsoft Word and Excel, along with general office skills.

Ability to communicate and interact effectively with customers and staff.

Strong accuracy, attention to detail and follow through abilities.

On-site position. Must be available from 8:00am-4:30pm, Monday thru Friday.

Starting Pay Rate: $27.16/hour

MPU is seeking individuals who are enthusiastic about customer service and possess strong communication skills. We encourage you to apply!

Please reach out to jobs@mpu.org to request a full job description.

Manitowoc Public Utilities does not discriminate based on race, religion, sex, national origin, disability, sexual orientation or any other protected class.