Customer Service Representative
Livonia, MI
Full-timeAbout This Job
We are looking for a full time CUSTOMER SERVICE REPRESENTATIVE to be a part of our inside sales support team. The CSR and helps ensure that the company is highly responsive to the needs of our customers, sales representatives, and sales personnel by performing all support tasks, including order entry, for a specified set of customers.
Some of the job duties will include:
•
Order entry for lighting and controls purchase orders
•
Expediting orders with various manufacturers
•
Organize, monitor, and coordinate customer expectations and due dates
•
Interface effectively and professionally with internal and external customers
•
Assess problems and provide suitable solutions
•
Coordinate and track customer projects and ensure compliance with client expectation
•
Ensures all work-related activities and functions are performed in a professional manner
•
Performs all other duties as assigned.
Required Qualifications:
•
High School diploma or equivalent work experience
•
Excellent written and oral communicator with pleasant and professional phone skills
•
Strong proficiency in Microsoft Word, Excel, and Power Point
•
Strong listening, verbal, and written communications skills
•
Ability to solve problems independently
•
Confidence, patience, professionalism, tact and diplomacy when dealing with challenging situations
Preferred Qualifications:
•
1-2 years’ experience in the Electrical Industry or Industrial Distribution primarily working with distributors and contractors
•
1-2 years’ experience in a related customer service position
•
Solid knowledge of lamps, ballast and fixtures
•
Associates or Bachelors’ degree in Business, Construction, Distribution or a related field
What Gasser Bush Associates Offers You:
•
Competitive pay with vacation and sick days
•
Excellent benefits package including medical, dental, vision, flexible spending account, and employee assistance program
•
Life insurance and long-term disability
•
401k with company match and profit sharing
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