Customer Service Representative

Facilitate the communication of information between Vessel Operations Management, the Captain/Pilot of the vessel, the Maintenance department representatives, Schedulers, other Sales Department representatives, Customer Dock representatives and third-party providers for services such as shore tankering and spot horsepower. Record events and prepare scheduled reports.

- Answer incoming phone calls.

- Attend daily meetings as required.

- Review traffic for status, accuracy, and report any potential problems to the appropriate department.

- Assign primary vessel group as required.

- Confirm trip requirements are met.

- Assist in the coordination of barge preparation as required (stripping, cleaning, repairs, etc.).

- Assist in the facilitating any action plans developed to address a problem.

- Coordinate horsepower requirements with the Scheduler or Scheduling Manager.

- Coordinate and hire spot horsepower, as directed by the Scheduler, through approved outside vendors (as required).

- Coordinate and hire shore tankering services, as directed by the Captain/Pilot or Scheduler, through approved outside vendors (as required).

- Schedule barges as directed.

- Send vessel orders as directed.

- Coordinate fleet departures/arrivals.

- Calculate and update ETAs on barges in Oasis.

- Call dock representatives to solicit status for barges prior to arriving port.

- Tender barges upon arrival in port as required.

- Document all pertinent trip information and complete reports and written turnover plans for shift relief.

- Coordinate trip requirements including but not limited to

- Notify the Coast Guard and/or the Dept. of Homeland Security of hazardous cargo, etc.

- Communicate delays to Sales and customers.

- Monitor heating orders.

- Ensure appropriate traffic is correctly entered into Oasis.

- Act as ship agent (cleaning, fueling) when required.

- Assess all criteria to determine shore tankermen service.

- Determine proper resources and facilitate conference calls and action plans for operational concerns including but not limited to EMR resolution, vessel repairs with M&R, crewing deficiencies, etc.

- All other duties as assigned.

- Follow procedures and verbal/written instructions.

- Organized, detail-oriented and accurate.

- Self-motivated and multi-task oriented.

- Strong written and verbal communication skills.

- Ability to operate standard office equipment such as a personal computer.

- Identify and review upcoming requirements (orders).

Education

High school diploma or formal training required; college degree preferred.

Prefer minimum 1 year logistics or maritime experience.