Customer Service Representative

Job Title: Customer Service Representative

Location: Escalon, CA Job Type: Seasonal (6 months Contract), potential extension or conversion

Schedule: 7 hours per day (8AM - 3:30PM) , Monday to Friday

Work Location: In-person

Summary

We are seeking a dedicated and detail-oriented Customer Service Representative to handle customer inquiries and assist with order entry. This role combines excellent customer service skills with efficient order processing, ensuring that all customer orders are accurately entered into our system, maintaining order records, and supporting the operational needs of the company. The ideal candidate will have strong communication skills, a focus on customer satisfaction, and a high level of accuracy when processing orders.

Key Responsibilities

· Respond to customer inquiries via phone, email, or chat professionally and courteously.

· Provide accurate information regarding products and services, addressing customer concerns and resolving issues to ensure satisfaction.

· Handle complaints promptly, maintaining a customer-focused attitude.

· Maintain detailed and accurate records of customer interactions, ensuring a high level of service.

· Advise customers when orders are ready and collect credit card information for order processing as needed.

· Accurately input customer orders into the system, verifying product, quantity, and shipping information.

· Confirm job orders, create new customer accounts, and update account information as required.

· Review and process incoming orders for completeness and correctness.

· Perform follow-up calls to confirm or update customers on their orders as necessary.

· Collaborate with production and warehouse teams to ensure timely and accurate order fulfillment.

· Keep customers informed about the status of their orders, including any delays or shipping changes.

· Process order changes, cancellations, and returns, ensuring proper documentation is maintained.

· Perform other related duties as assigned to support customer service and operational needs.

· Open, sort, and route incoming mail, respond to correspondence, and prepare outgoing mail.

· Answer incoming calls, direct them to the appropriate department, and take messages when necessary.

Qualifications:

· High school diploma or equivalent (Associate’s or Bachelor’s degree a plus).

· Previous experience in customer service or order entry is preferred.

· Proficiency in order management systems or CRM software (e.g., Great Plains) is a plus.

· Strong communication and interpersonal skills.

· High attention to detail and accuracy in data entry and order processing.

· Ability to multitask and prioritize in a fast-paced environment.

Skills:

· Strong verbal and written communication skills.

· Excellent problem-solving abilities with a customer-first approach.

· Time management and organizational skills.

· Ability to efficiently handle a high volume of inquiries and orders.

· Positive, professional demeanor in all customer interactions.

Physical & Work Environment Requirements

· Office located within an active manufacturing facility.

· Occasional work in warehouse or production areas may be required.

· Extended periods working at a computer.

· Ability to lift, move, or inspect products as part of sales and inventory functions (light to moderate lifting depending on company needs).

Compensation & Benefits:

- Hourly Pay: $22 - $25 (Based on Experience)

To Apply:

Please submit your resume and any relevant certifications to: cindy@morrill-industries.net

Equal Opportunity Statement:

Morrill Industries, Inc. is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, gender identity, sexual orientation, or any other protected status under applicable laws. We are committed to providing accommodations for applicants with disabilities. If you need assistance, please contact Human Resources at (209) 838-2550 ext. 103.

Pay: $22.00 - $25.00 per hour

Work Location: In person