CUSTOMER SERVICE REP.

We are growing!! Join our amazing team out of Taunton, MA!!

Full-time, Monday thru Friday 8:30am -5pm

We offer a great benefits package, with a matching 401K, health, dental, vision, disability, and more!

Summary

Dennis K. Burke Inc., headquartered in Taunton, MA, is looking for a dynamic, motivated person to join our Customer Service Team! This an opportunity for someone that will thrive in a fast-paced environment and can successfully prioritize work and multi-task. This position works with multiple departments and includes a wide range of tasks and the use of multiple systems.

Primary Duties and Responsibilities

- Communicate professionally with customers via phone and email to address a wide range of requests, including order placement, estimated delivery times, pricing discrepancies, and account maintenance

- Accurately and efficiently process customer orders, handle payments, and provide basic product information

- Gather and analyze all relevant information to assess the validity of customer concerns, identify root causes, and recommend appropriate solutions

- Research and resolve customer issues using internal databases, product documentation, and available resources

- Escalate unresolved issues to the appropriate departments for further investigation and resolution

- Collaborate effectively with cross-functional teams to ensure seamless customer support and service delivery

- Follow up with customers regarding inquiries and communicate updates or resolutions in a timely manner

- Complete assigned daily responsibilities, including monitoring, auditing, and reporting tasks

- Provide support and assistance on additional customer service initiatives and cross-departmental projects as needed

Knowledge, Education and Skills Requirements

- Exceptional interpersonal abilities; able to collaborate effectively with individuals at all levels of the organization in a professional and courteous manner

- Strong verbal and written communication skills, with the ability to manage multiple priorities in a fast-paced environment

- Proven team player able to work successfully with a team

- Proficient in Microsoft Outlook, Word, and Excel, with experience using database-driven systems

- Highly detail-oriented with strong analytical and mathematical skills

Physical Requirements and responsibilities

- Able to lift up to 25 lbs. occasionally

- Able to bend, stand, walk, sit

- Dexterity of hands and fingers to operate a computer including keyboard, mouse, and other office equipment

Supervisory Responsibility

This position has no supervisory responsibilities

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and other office equipment

Monday thru Friday 8:30am - 5:00pm