Customer Service Rep I

Customer Service Representative I

Easton, MD

What makes us great...

At the heart of our Company is a dedication to delivering energy that drives progress. We put people first, work to keep them safe and build trusting relationships.

Benefits/what’s in it for you?

- Competitive base salary

- Fantastic opportunities for career growth

- Cooperative, supportive and empowered team atmosphere

- Annual bonus and salary increase opportunities

- Monthly recognition events

- Endless wellness initiatives and community events

- Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!

- Paid time off, holidays and a separate bank of sick time!

What you'll be working on....

- Assist customers

- Collect and reconcile cash.

- Prepare daily reports and bank deposits.

- Prepare work orders to be dispatched to operational personnel.

- Print, reconcile and distribute reports and calculations.

- Perform other related functions as assigned by the District Manager or Customer Service Manager.

- Charge customer accounts for services rendered such as deliveries of propane, labor and parts.

- Issue credits and adjustments when necessary.

- Review figures to ensure proper accounts are being charged and billing is correct.

- Reconcile daily payments that are received through the mail and cash drawers.

- Reconcile all cash taken daily and prepare bank deposits.

- Receive and transmit information to and from service, installation and delivery personnel.

- Enter changes on customer's accounts

- Prepare credit history checks for prospective customers.

- Maintain customer and vendor files and store batches and reports.

- Type correspondence.

- Attend training seminars.

- Order office and computer supplies.

- Maintains good customer relations.

- Interprets, monitors and implements company policies, as they pertain to customer service.

- Involvement with Public Assistance Programs.

- Keeps abreast of any changes in documentation requirements, methods of payment and reconciliation of accounts in regards to Public Assistance programs and implements procedure for handling accounts and monies.

- Maintains and processes deposits.

- Review budgets to determine the need for increasing budget amounts.

- Assist in preparation of the customer budgets.

Who you are....

- A minimum 2 years clerical or customer service experience is preferred.

- Excellent written and oral communication skills.

- Experience handling cash is required.

- Good math aptitude, collection techniques and some account knowledge.

- Strong computer aptitude and skills preferred.

- Experience with MS Office and other call center technologies.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email careers@chpk.com.