Customer Service Manager

Salary is just one component of FPUA's excellent total compensation package. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer market leading benefits as summarized under the “Benefits” tab above the Description within this job posting. The salary range shown represents the minimum to midpoint salary for this position. The actual salary offered will depend on qualifications and experience.

Responsible for planning, organizing, coordinating, staffing and controlling the operations of the FPUA Customer Service department, ensuring high quality service to over 30,000 residential and commercial accounts. . Builds and maintains positive relationships with all customers and key accounts. Ensures accurate, timely, customer friendly multi-service billing, collections, write-offs, connection/disconnection of services and responses to billing inquiries. Sets standards of performance for call center, lobby security and switchboard operations. Develops and manages direct customer relationships; cultivating a positive reputation in the marketplace. . Reports to the Director of Utility Support Services.