Customer Relations Manager

Anthony C. Leonard Roofing Value Proposition

For over 40 years, our family-operated roofing company has proudly served the communities of Sarasota and Charlotte counties with honesty, craftsmanship, and care. We’re more than just a roofing contractor — we’re your neighbors, committed to protecting the homes and families we’ve grown alongside.

Rooted deeply in the community, we take immense pride in our workmanship, using in-house crews to ensure every roof meets our high standards. From start to finish, we focus on clear communication, cleanliness, and respect. Our staff team works every day to make the roofing experience as smooth and stress-free as possible for our valued customers. With four decades of trusted service behind us, we’re honored to keep doing what we love — building our legacy, one roof, one relationship at a time.

Opportunity Snapshot

We are seeking a dependable and highly organized Customer Relations Manager (CRM) to join our team at ACL. This role is responsible for executing and managing day-to-day administrative operations while providing essential support to our customers, sales force and production teams.

As the primary customer-facing representative of ACL, the CRM must be comfortable handling a variety of customer interactions, including the occasional high-pressure conversation, with professionalism and empathy. From the first phone call to the collection of final payment, the Customer Relations Manager ensures a smooth and consistent customer experience.

Responsibilities

Administrative Operations

· Manage daily office functions including phones, emails, customer appointments and contract signings and occasionally assisting with permits and inspections.

· Handle incoming inquiries and route them to appropriate staff.

· Provide administrative support to the company General Manager, President and corporate staff with scheduling, meeting preparation, and internal communications.

Billing & Finance Coordination

· Efficiently process invoices and payments in coordination with job completion and accounting department preferences.

· Track accounts receivables and follow up on outstanding balances and invoices.

· Maintain understanding of current project pipeline through AccuLynx and vet accuracy and understanding of other departments.

· Generate reports from AccuLynx for production, sales, and management meetings as requested.

Customer Experience

· Be the first point of contact for in-person customers; set the tone with a positive, professional demeanor.

· Assist the Production team as needed with scheduling inspections, installations, color selection and service calls.

· Follow up with customers post-installation to ensure satisfaction, company reviews and prompt payment.

Sales & Production Support

· Assist sales reps with sales/customer document preparation and submittal to the Production team.

· Coordinate with subcontractors and vendors to support accurate invoicing and closeouts.

Team & Culture

· Foster a positive and productive work environment.

· Work collaboratively with the Admin Assistant to ensure systems cross-training and maximize office work-flow efficiency.

· Assist with onboarding of new hires as it pertains to customer service functions/standards and office orientation.

· Assist with ensuring communication flows smoothly between office and field staff.

Job Type: Full-time

Pay: $50,000.00 per year

Benefits:

Schedule:

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Monday to Friday

Ability to Commute:

Ability to Relocate:

Work Location: In person