Customer Care Manager

About Us

OmniMax International is a leading North American building products manufacturer, headquartered in Atlanta, Georgia. We have 14 manufacturing facilities across the United States and Canada. As the top supplier in the residential roof drainage and roofing accessories markets, OmniMax has extensive scale, top brands such as Amerimax, Berger, Verde, and Flamco, and longstanding relationships with the nation's largest home center retailers and building product distributors. OmniMax International is owned by funds managed by SVPGlobal, a global investment firm with more than $18 billion in assets under management, established by Victor Khosla in 2001. Learn more at www.omnimax.com and www.svpglobal.com.

Elevate Your Industry Career!

We are looking for a skilled individual to join our team as a Customer Care Manager. They will be responsible for providing customers with exceptional experience while strengthening relationships between internal stakeholders (sales team, marketing, operations, and account management, etc..) and ultimately the end customer. This role provides general day-to-day direction to team members and serves as a go-to resource for issue resolution after escalation. Additionally, this role will be responsible for driving process improvements and collaborating with internal resources in order to drive continuous improvement efforts.

Benefits of Working With Us

Requirements

We are seeking a candidate with the following qualifications.

Duties and Responsibilities

A typical day may include:

Position Details

We are proud of our commitment to equal employment opportunities for all qualified job candidates and associates and ask that all associates support diversity and inclusion in the workplace. OmniMax prohibits unlawful discrimination based on age, race, color, sex/gender, sexual orientation, gender identity, pregnancy, national origin, religion, disability, genetic information, veteran status, or any other characteristic made unlawful by federal, state, or local laws.

Working together, we have a tremendous opportunity to define our company culture, grow our business and provide long-term opportunities for our employees and shareholders.

If you are a performance-driven individual looking to advance your career and your values align with ours, we invite you to explore career opportunities with us. We look forward to learning more about you.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.