Orano

Customer Service Manager

Brownsburg, IN

Full-time

About This Job

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Regular/Permanent

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USA / Indiana

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In Office

Welcome to Orano

Helping to meet current and future challenges to preserve our world and build the world of tomorrow while taking care of everyone's health is stimulating for you. For us too. By joining the Orano Group, a leading international player in the nuclear industry, you are in the right place.

Every day we work to produce efficient low-carbon energy, to fight global warming, to find solutions that save natural resources, and to contribute to progress in health.

Our strengths? Across the entire fuel cycle, we have extensive expertise in cutting-edge technologies, safe, high value-added products and services, and a strong capacity for innovation. All of these factors reflect the strong skills of our 17,000 employees, whom we are constantly striving to develop. With their different backgrounds and experience, they are proof of our openness to all talents. They share the same ambition: to give nuclear energy its full value.

Job description

Orano Med is seeking a Customer Service Manager for radiopharmaceutical manufacturing at ATLab Indianapolis (“ATLab IND”), a new facility for commercial-scale manufacturing of sterile therapeutic radiopharmaceuticals.

The Customer Service Manager will take ownership of building out the customer service program within Orano Med. This role will contribute to the successful commercial launch of AlphaMedix in North America. The ideal candidate will possess a strong background in customer service systems implementation and cross-functional collaboration with internal and external stakeholders.

Primary Responsibilities:

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Set up a customer service program for a new radio-pharmaceutical manufacturing operation from the ground up.

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Work with software developers to embed customer service functions into a new platform for online ordering and product tracking.

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Establish a communication protocol for external customers when shipment delays/disruptions occur.

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Develop customer service-oriented Key Performance Indicators to measure the success of the operation from the customer’s perspective.

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Communicate progress regularly to key stakeholders and escalate potential roadblocks when identified.

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Work with external partners to define roles and responsibilities for customer engagement in a contract manufacturing environment.

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Define customer complaint handling, communication, and feedback policies.

Our Full-Time Benefits

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Competitive compensation

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Health, Dental, and Vision insurance – with generous employer contributions

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401(k) with employer matching and contribution amounts

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Life insurance and Short- and Long-Term Disability insurance provided by the company

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Generous Paid Time Off and holiday schedules

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Numerous Training and Development opportunities

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and more…

Ideal qualifications

Qualifications Required

Education

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Bachelor’s degree in business focused discipline.

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6+ years of customer service leadership.

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Ability to manage multiple projects at the same time.

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Experience leading and/or working with cross-functional teams with the ability to negotiate, influence, and drive change.

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Strong oral and written communication skills.

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Advanced proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Teams).

Work Environment

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Work in office

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On-Site in Brownsburg, IN

Culture/Personality

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Team-minded; ability to work with cross-functional teams

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Communication: Concise, organized oral/written communication; excellent listening

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Able to thrive and work collaboratively in a fast-paced team environment

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Successful in various situations: independent tasks, following instructions, leading a team

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Seizes opportunities to learn, accept a project, or help with a task

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Overcomes problems by pushing through challenges, seeking resources, asking for help

Orano is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability, citizenship, veteran status, marital status, sexual orientation, gender identity, genetic predisposition or carrier status or any other characteristic protected by law.