Babcock & Wilcox

Customer Solutions Manager

Akron, OH

About This Job

Manager for Customer Solutions for the Competitor Pulverizer parts business. Directs a staff that processes Competitor Pulverizer parts related quotes, proposals, project management, business development and product development. Primary B&W contact for our competitor pulverizer parts business. Leads marketing and business development activities. Coordinates supplier activities and reviews fabrication requirements.

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Supervises personnel (CRMs) responsible for processing inquiries involving price & availability of competitor pulverizer parts, conducting research to identify part numbers, preparing and issuing quotes that include price, lead time, and terms, and following up with customers from quote to order, expediting emergency orders, and resolving order issues that arise

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Continuously monitor bookings, revenue, gross margin, and cost centers of the pulverizer business

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Forecasts bookings, revenue, gross margin, and cost center budgets

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Analyze and set parts pricing to maximize profit while maintaining volume and customer base

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Manages customer programs, review pricing annually and adjust as needed based on buying practice, volume, and overall customer commitment

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Travel to customer sites and events as needed for customer meetings, business development, and relationship-building

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Ensure proper response to and resolution of customer issues which arise in course of normal business

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Maintain focus on continuous improvement across RP business, including response time, quotation turn-around, customer communication and follow-up to achieve excellent customer service

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Evaluates warranty claims and authorized disposition for the RP business

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Monitors, recommends and supports implementation of process changes to optimize company performance

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Recommends inventory adjustments to reflect customer’s needs or market changes

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Helps to identify opportunities that result in competitive advantage for products & services

Qualifications

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10 years of related experience

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Competent on utility and industrial burner and ignition system design

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Ability to read and interpret assembly and detail drawings

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Mechanical aptitude on the assembly and disassembly of precision components

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Ability to effectively communicate engineered solutions

Customer Solutions Manager

About This Job

Qualifications

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