arbor homes

Customer Care Manager

LocationWest Chester, OH
Job TypeFull-time

About This Job


Why Arbor?

Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in the Midwest. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Indianapolis, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!


What’s In It For You?

Base salary + bonus opportunities
Advancement opportunities
Exposure to executive leadership
Opportunity to work with the largest new home builders in Indianapolis
Team outings and company-sponsored volunteer events
4 weeks of Paid Time Off!
Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.


What Will You Be Doing?

Timely completion of assigned warranty service requests/orders within the guidelines of company policy
Follow up on all warranty requests to vendors/contractors to ensure prompt service to all customers
Evaluate all customer complaints and report solutions to The Director of Warranty/Customer Care, documenting reoccurring issues in the customer care system
Keep all request up to date with dates, descriptions, proper codes and vendors
Conduct all customer meetings with the utmost respect and professionalism
Recommend changes that will improve processes
Monitor and respond to email and voice messages daily
Be the customer company spokesperson on quality customer relations after closing


What Will You Bring?

Ability to handle stressful customer situations including conflict resolution diplomatically and effectively
2 years residential construction experience
Experience in a residential construction customer service role preferred but not a must
Basic computer skills
Customer oriented, outgoing, dependable & ethical
Hands on repair skills and familiarity with residential construction practices
Some small hand tools are required, tool list will be provided
Problem solving abilities with excellent follow up skills
Acceptable driving record to meet company requirements
Must be willing to work a schedule of 8AM to 5PM M-F

This is subject to change based on needs or if special circumstances should arrive.

Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.


Arbor Homes participates in E-Verify


Business Unit -


Arbor Homes

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