Kowboy Fence Company

Customer Relations Manager

full_time

About This Job

About Kowboy Fence

Kowboy Fence Company is a trusted, family-owned business with multiple locations in Nashville, Jackson, Knoxville, Huntsville and expanding! We specialize in providing top quality residential and commercial fencing solutions.

We take pride in delivering exceptional craftsmanship and personalized service for every client.

Role Description

This is a full-time on-site role for a Customer Relations Manager at Kowboy Fence Company. The Customer Relations Manager is responsible for managing inbound leads, answering calls, scheduling appointments, and ensuring the smooth flow of communication between clients and our team.

This role will be a key point of contact for both potential and current clients. The ideal candidate will have a passion for customer service, strong communication skills and a detail-oriented mindset.

Key Responsibilities

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Serve as the primary point of contact for new and existing customers

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Respond to inquiries via phone, email and chat in a timely and professional manner

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Coordinate and schedule site visits

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Manage and maintain a CRM database with accurate customer and project information (we use HubSpot)

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Resolve customer issues and complaints quickly and effectively

Qualifications

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Experience in customer service, account management or customer relations

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Ability to prioritize tasks, problem-solve, and make decisions

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Adaptability, flexibility, and strong organizational skills

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Previous experience in the construction industry is a plus

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Bachelor's Degree is a plus

Our Culture

At Kowboy Fence Company, we believe in fostering a supportive, team-oriented work environment that encourages growth. Our culture is built on the values of respect, hard work, accountability and FUN. We treat our employees like family, empowering them to take ownership of their roles and offering opportunities for personal development.

We pride ourselves on open and transparent communication, where everyone's ideas and contributions are valued. We encourage a positive, can-do attitude and support each other in reaching our collective goals.

At Kowboy Fence Company, we don't just build fences we build long lasting relationships with our clients and employees.

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