Customer Service Manager

Company Overview

Garage Flooring Pros is a family owned residential epoxy flooring business serving 6 states and 10 major markets. Our 18 year history and 1000+ 5-Star reviews on Google position us as one of the leading companies in our industry. Our goal is to continue to grow while while maintaining excellent service delivery and customer satisfaction.

Overview

As our Customer Service Manager, you will be the primary guardian of the customer experience. Your mission is to ensure every customer feels heard, respected, and supported, particularly in relation to product or service delivery quality. You’ll take ownership of all incoming customer issues, escalate recurring trends, and implement corrective solutions to minimize future complaints. Your leadership will help drive internal accountability and build a reputation of excellence and care that our customers can rely on.

Responsibilities

Skills

Join us as we strive to create an outstanding experience for our customers through focus on quality and customer service!

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Shift:

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8 hour shift

Ability to Commute:

Ability to Relocate:

Work Location: In person