Customer Service & Collections Specialist

Please Note: No Third-Party or C2C Firms

Must be able to work in the United States without sponsorship

We are searching a Customer Service & Collections Account Specialist on behalf of our client. This is a 6-month contract assignment. (W-2) The person will handle customer escalations, manage complex billing inquiries, and support collections efforts. This position requires excellent communication skills, strong follow-through, and the ability to work independently and collaboratively. You will be expected to handle phone calls and emails daily, contact customers with past-due accounts, and maintain detailed documentation.

6 months contract assignment. (W-2)

Location:

Miami, FL 33134:

This is an Onsite position. Hours: Monday–Friday | 8:00 AM – 5:00 PM

Reports to:

Manager Customer Care Operations

Key Responsibilities

Customer Service & Escalations

- Handle complex and escalated customer inquiries with professionalism and empathy

- Respond to customers via phone and email with clarity and respect

- Document all interactions accurately and promptly in the appropriate systems

- Maintain a high level of professionalism in both verbal and written communication

Collections & Arrears Management

- Call customers regarding accounts in arrears and follow up until resolution

- Ensure customers are aware of their past-due balances and take appropriate action

- Return accounts after 90+ days of non-payment

- Send final-billed accounts to collections without delay

- Prioritize tasks to reduce write-offs and improve collections success

Process Improvement & Documentation

- Actively document processes and share learnings with the team

- Ask questions to gain clarity, and record the answers for future reference

- Identify tools and information needed to succeed in the role and take initiative to obtain them

- Keep the manager informed of broken or unclear processes

- Follow all instructions carefully, and ask for clarification when needed

Required Skills & Qualifications

• Strong customer service and conflict-resolution skills

• Experience handling collections or working with past-due accounts

• Proficiency in Microsoft Excel

• Excellent verbal and written communication skills

• Ability to remain calm and professional during difficult interactions

• Strong organizational skills and attention to detail

• Self-motivated with a proactive attitude toward learning and improvement

We are committed to transparency and equity in all of our people practices. The base salary range for this position, which is dependent upon experience, qualifications and skills, is estimated to be $25.00/hr. to $30.00/hr.

Equal Opportunity Employer including Veterans and Individuals with Disabilities

FL: Job # 17951