Collection Specialist

Company Overview

Canadian Water Savings operates as a highly successful entity within the ONIT umbrella, our esteemed parent company. As the exclusive distributor and partner of SMART VALVE™ in Canada, we specialize in delivering substantial water bill savings, guaranteed at 15 to 35%. Setting ourselves apart, we proudly offer No Cost Water Savings for eligible* businesses, a unique offering unmatched in the industry. Aligned with our sister companies, Ontario Wholesale Energy and Canadian Energy Savings Corp., serving over 32,000 Canadian businesses with energy solutions, we collectively bring unparalleled expertise to the table. With a stellar team boasting over 65 years of experience in commodity management, Canadian Water Savings is committed to innovation and excellence in water conservation.

Join us and be part of a team dedicated to transforming water management practices in Canada.

Collections Specialist

Reporting to the Controller, the Collections Specialist will be responsible for the review and collection of the outstanding balances of all customer accounts of the Company. The Collections Specialist may also be called upon to assess and agree upon payment alternatives for the delinquent accounts and provide guidance to upper management when escalated action may be required.

Why Work With Us?

- Competitive compensation and benefits

- Fast-growing company with a dynamic team

- Career development opportunities

- Make a direct impact on financial strategy and success

Job Responsibilities

Customer Collections

- Manage customer collections through weekly contact with delinquent accountholders to review outstanding amounts, confirming payment details and agreeing to expected dates of receipt of upcoming payments, and following up as needed when agreed actions are not met.

- Review, reconcile and prepare a weekly summary of delinquent accounts and actions taken over the previous week.

- Investigate and resolve disputed charges with the sales agents on record for each account, and document any further action to be taken.

- Maintain accurate and up to date notes concerning collection calls for each delinquent account in the Company’s customer information files.

- Attend regular customer accounts receivable meetings and provide updates on timeliness of any upcoming payments or issues that have been raised by customers.

- Assist the accounting team to allocate customer payments when received.

- Assist the scheduling manager when cancellations of accounts are required.

Qualifications and Experience Requirement

- High school diploma required; college diploma would be considered an asset.

- At least 4+ years of relevant experience expected.

- Knowledge of accounting/financial software and collections procedures.

- Experience with MS Office suite of products with an emphasis on Excel skills.

- Excellent verbal and communication skills, comfortable in dealing with various levels and departments within the organization, comfortable in offering suggestions to upper management.

- Strong organizational and effective time management skills, with ability to meet strict reporting deadlines.

- Strong interpersonal and teamwork skills

Apply today and be a part of our team-focused environment!

At ONIT, we are dedicated to fostering diversity, equity and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds, perspectives and life experiences to join us in addressing the world’s toughest challenges. Ensuring accessibility throughout the job application process is a priority for us at ONIT. If you require reasonable accommodations due to a disability, whether visible or not, please reach out to us at info@ontariowholesaleenergy.com, and we will gladly assist you