Customer Service Specialist

Job Title: Customer Service Specialist

Exemption: Full - time, Salary Non-Exempt

Location: Dubuque, IA - Roosevelt St Ext Office

Base Salary Range: $50,000 to $60,000 + Annual Bonus Opportunity

Shift Time: Monday – Friday 8:00 AM - 5:00 PM

Reports to: Customer Service Supervisor

Job Description:

The Customer Service Specialist plays a key role in building and maintaining strong, positive relationships with customers, prospects, and internal teams. This position focuses on delivering exceptional service by addressing inquiries, resolving issues, providing product and service guidance, and ensuring accurate order processing and follow-up. The ideal candidate is organized, detail-oriented, and proactive, with strong communication and data entry skills, the ability to work both independently and collaboratively, and a commitment to understanding and anticipating customer needs. In addition, this role supports sales initiatives, maintains customer records in the CRM, assists with quotes, competitive research, and technical knowledge management, and actively participates in industry and product-related training opportunities.

What does Klauer ask of you? - Essential Duties of the Customer Service Specialist are as follows:

- Serve customers by providing product and service information and resolving product and service problems.

- Attract potential customers by answering product and service questions and suggesting information about other products and services.

- Maintain customer records by updating account information.

- Recommend potential products or services to management by analyzing customer needs.

- Customer order data entry

- Provide customers with a clear understanding of their order, delivery dates, invoicing, and warranties.

- Assist in building and maintaining a technical knowledge base.

- Assist and follow up on quotes.

- Assist in conducting competitive research and analysis.

- Assist outside sales representatives as needed.

- CRM data entry of prospects and customers

- Attend industry and product-related training programs, conferences, seminars, and educational forums as required.

- Perform other duties as assigned.

The Ideal Candidate:

Klauer seeks solution-oriented candidates to implement the company's strategy and objectives within their department. The goal is to promote cultural values and persevere through obstacles to achieve winning results for Klauer and its customers. The TITLE possesses the qualifications and characteristics listed below:

- Self-motivated, proactive, and willing to roll up their sleeves when necessary.

- Able to operate resourcefully in dynamic environments.

- Organized, detail-oriented, and proficient at follow-up.

- Ability to work effectively both independently and as part of a team.

- Ability to interact with team members and department heads with candor, tact, patience, and diplomacy.

- Microsoft Office Experience

- Customer Service Experience

- Possesses strong skills in data entry.

Required Experience:

- 2 to 5 years of experience in customer service or sales in the manufacturing industry.

- Strong skills with Microsoft Office Suite

Required Education:

- Associate's degree in a related field preferred.

Who is Klauer Manufacturing Company?

Founded in 1870, Klauer was built on hard work, quality products, and service. Our mission is to enable our customers in the building products industry to win through the quality, consistency, and predictability of everything we do. We have three locations in Dubuque, IA, where our goal is to provide our employees with a safe and family-oriented work environment for our employees. As a team, we maintain our mission through our cultural values and company priorities: safety, attitude, effort, and accountability.

What can you expect from Klauer Manufacturing?

You can expect to feel part of the Klauer Manufacturing family, which is inclusive, regardless of gender, background, disability, or status. We offer a generous benefits package for all team members, including work-hour flexibility, health, vision, dental, company-paid life insurance, short-term and long-term disability, 401(k) retirement plan, 10 paid holidays, 2 weeks’ vacation, paid funeral leave, and paid jury duty.

Physical Demands:

Extended periods of sitting at a desk while working on a computer or attending meetings. Regular use of hands and fingers to type on a keyboard, operate a mouse, perform other computer-related tasks, and manipulate small objects. Ability to view computer screens for extended periods and differentiate colors, fonts, and details on the screen. Occasional lifting weighing up to 25 pounds. Ability to reach for items stored in cabinets or on shelves above or below desk level. Ability to hear and speak clearly for communication purposes, both in person and over the phone. Ability to move within the office space, including walking to different areas, standing for short periods, and navigating around furniture and equipment. Endurance to maintain focus and productivity during regular working hours. Maintaining proper posture to prevent strain or injury, including adjusting chair and monitor heights for ergonomic comfort.

Consistent with the Americans with Disabilities Act (ADA) and Iowa Civil Rights Commission Chapter 216, it is the policy of Klauer Manufacturing to provide reasonable accommodation when requested by a qualified applicant or candidate with a disability, unless such accommodation would cause an undue hardship for Klauer Manufacturing Company. The policy regarding requests for reasonable accommodation applies to all aspects of the hiring process. If reasonable accommodation is needed, please contact the Human Resources Department.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- On-the-job training

- Paid time off

- Referral program

- Vision insurance

Work Location: In person