Collections Clerk / Specialist

Our mission at WesTech is to help communities thrive by delivering high-quality water solutions with superior service – safely and sustainably. To achieve this mission, we recruit great people to be part of our collegial and collaborative teams in engineering, design, project management, field service, plant operations, professional services and more.

As one of the leading operating brands of Swire Water, our values of integrity, humility, endeavor, excellence and continuity make this an outstanding working environment. Our continuing success creates attractive opportunities for purpose-driven professionals to develop new skills, support vital industries, and grow their careers.

Summary

We’re looking for an experienced Collections Clerk who takes ownership of results and values accuracy and follow-through. In this role, you’ll manage a portfolio of customer accounts, monitor payment activity, and work closely with internal partners to resolve issues. The ideal candidate has solid experience in collections and accounts receivable and thrives in an environment where initiative and communication matter.

Candidates for this position may be required to pass pre-employment and periodic screenings, including background checks, drug and alcohol tests, or other necessary assessments.

Some of the work that you will do

- Contact customers to verify receipt of invoices

- Contact customers regarding past due balances and assist with payment resolution

- Maintain and document all customer communications in Business Central

- Verify and complete lien waivers in accordance with project and customer requirements

- Prepare customer statements

- Analyze and reconcile customer accounts to ensure accuracy

- Identify, apply, and post daily cash receipts

- Support sales invoicing process as needed

- Run and review customer credit reports

- Complete various customer documentation as required

- Match credits or identify required refunds to customers

- Coordinate with billing and accounting teams to correct errors and post adjustments

- Perform other duties as assigned

Here are the skills that you will need

- High school diploma required; associate degree preferred

- 2–4 years of experience in collections, billing, and accounts receivable

- Strong understanding of credit, billing, and payment processes

- Excellent communication and negotiation skills

- Excellent organizational skills with the ability to prioritize and meet deadlines

- The ability to be persistent with collection efforts

- Strong analytical and organizational skills with attention to detail

- Proficiency in Microsoft Excel, editing PDFs and ERP/accounting software

- Ability to work independently and collaboratively within a team

- Ability to problem solve and adapt to changing environments

Here are the skills and qualifications that will set you apart

- Bachelor’s degree in Accounting, Finance, or related field

- Experience with Business Central or similar accounting platforms

- Demonstrated success collecting high-volume or complex accounts

Physical Requirements

- Ability to work at a computer workstation and use a phone for extended periods

- Regularly required to move about the office and interact with team members

- Occasionally required to lift and/or move up to 40 pounds

Benefits and perks we offer:

- Competitive salary and performance-based annual bonuses.

- Dollar for dollar 401K match of 6%.

- Flexible work hours, hybrid schedules with remote work options.

- Comprehensive health and wellness benefits package with an onsite and virtual medical facility

- Company HSA contribution, Paid Parental Leave, Employee Assistance Program

- Company-paid Life Insurance, Accidental Death and Dismemberment, and Long-term Disability.

- PTO plan and Paid Holidays.

- Tuition Reimbursement.

- Company celebrations, summer parties, volunteer opportunities, games, prize drawings, and more!

WesTech considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.