Credit and Collections Specialist

Description:

Job Description

Title: Credit and Collections Specialist

Department: Corporate / Accounting

Reports to: Credit Manager

Salary Range:

Job Summary

The Credit and Collections Specialist will manage and review customer accounts daily. This position is responsible for various accounts receivables duties including reviewing credit applications and references, investigating past due payments and delinquent accounts. This position will work closely with Inside Sales Managers and Sales Assistants at the plants to maintain accurate customer account information, terms of sale and customer credit extensions when appropriate along with the Credit Manager.

Education and Experience

- Associate’s degree minimum, bachelor’s degree in a related field of study preferred

- 1-3 years previous credit or collections experience, preferably in a large manufacturing setting

- Resources and tools for establishing customer accounts

- Experience with high volume invoicing and accounts receivables

- Experience with large quantities of customer accounts of all sizes

- Experience handling past due accounts, delinquent accounts and collection procedures

- Familiar with D&B online services or other similar credit resources

- Experience in having tough conversations with customers while maintaining professionalism and tact

Summary of essential job functions

Key responsibilities include but are not limited to:

- Maintaining accurate and current customer account information

- Establishing customer credit capacity based on references and job sizes

- Maintaining established procedures and etiquette when dealing with past due and delinquent accounts

- Communicating effectively with customers to establish payment methods and payment plans when needed

- Communicating with the accounting and financial team to resolve problems and issues as they occur

Requirements:

Minimum Requirements

- Must be proficient with Microsoft Office applications including Word, Excel, Power Point and Outlook

- Ability to multitask and stay focused in a fast-paced work environment

- Ability to read customer general ledger accounts

- Ability to learn and use company specific ERP software

- High volume data entry, time management, organization, filing and people skills are required

- Ability to occasionally move / lift smaller items weighing up to 25 lbs.