Customer Service Specialist

Overview

Energy Professionals is an energy consulting firm that works with businesses across the U.S. to reduce and better manage energy costs. We are seeking a highly motivated Customer Service Specialist. Must have experience in the energy industry to join our team. The ideal candidate will be the primary point of contact for clients on all service-related issues — from billing, contracts, supply, and load profile management to supply‐source reconciliation, regulatory compliance, and usage disputes. This role involves both reactive and proactive service, working across internal teams (suppliers, operations, billing, regulatory) to deliver an outstanding client experience and ensure clients’ energy service agreements run smoothly.

Key Responsibilities:

- Serve as a customer-facing liaison for existing clients — responding to inquiries via phone, email, and/or chat regarding contracts, invoices, rate schedules, energy usage, supplier issues, and delivery.

- Manage and resolve client escalations, billing discrepancies, and supply interruptions, coordinating among suppliers, utilities, and internal operations teams.

- Assist in contract renewals, amendments, and enrollments — explain contract terms, renewal options, pricing, and regulatory changes to customers.

- Maintain up‐to‐date understanding of energy markets, utility tariffs, regulatory rules and compliance (state/local/federal), and ensure all client interactions are compliant.

- Monitor clients’ energy usage data and load profiles to identify anomalies or cost‐saving opportunities; alert clients to off‐peak usage, demand charges, or other usage behaviours.

- Maintain accurate and complete client records in CRM or contract / billing management systems; document all interactions, follow up actions, and resolution steps.

- Proactively reach out to clients to ensure satisfaction, solicit feedback, identify potential issues before they escalate, and suggest value‐added services.

- Provide support with onboarding new clients: collecting required utility/supplier credentials, assisting with portal integrations, guiding through workflows.

- Collaborate with internal teams (sales, pricing, operations, supplier management) to ensure seamless service delivery and good communication around client expectations and changes.

Required Qualifications:

- Experience: Minimum of 2–4 years of customer service or account management experience in the energy industry (e.g. brokerage, retail supplier, utility, energy consulting). Experience with electricity and/or natural gas markets, supplier/utility interface, deregulated markets is strongly preferred.

- Strong understanding of energy contracts, rate structures, utility tariffs, and regulatory frameworks in [your region(s)].

- Excellent verbal and written communication skills; ability to explain technical / contractual / regulatory information to clients in clear, non‐technical terms.

- Solid problem‐solving skills and ability to manage multiple issues and priorities simultaneously; experience handling escalated or complex client issues.

- Proficiency with CRM systems and energy / usage data tools; adept at working with spreadsheets and reporting tools.

- Detail‐oriented, with strong organizational skills. Must be accurate in contract and billing documentation.

- Customer‐centric attitude: patient, responsive, professional, able to build trust and maintain client relationships.

- Flexibility to adapt to changing regulations, market conditions, or supplier offerings.

Job Type: Full-time

Base Pay: From $25.00 per hour

Expected hours: 40 per week

Benefits:

- On-the-job training

- Paid time off

Experience:

- Energy Industry: 1 year (Required)

- Customer Service: 1 year (Preferred)

Language:

- Fluent in English? (Required)

- Spanish? (Preferred)

Ability to Commute:

- Clearwater, FL 33755 (Required)

Work Location: In person