Westinghouse Electric Company

Customer Service & Collections Account Specialist

LocationMiddlesex County, MA
Job Typefull_time

About This Job

Customer Service & Collections Account Specialist – Contract 6 months Miami, FL Are you interested in being part of an innovative team that supports Westinghouse’s mission to provide clean energy solutions? At WECTEC Staffing Services, a wholly-owned subsidiary of Westinghouse Electric Company LLC, we recognize that our employees are our most valuable asset and we seek to identify, attract and recruit the most qualified talent while recognizing and encouraging the value of diversity in the global workplace. Your Day-to-Day Customer Service & Escalations

Handle complex and escalated customer inquiries with professionalism and empathy
Respond to customers via phone and email with clarity and respect
Document all interactions accurately and promptly in the appropriate systems
Maintain a high level of professionalism in both verbal and written communication


Collections & Arrears Management

Call customers regarding accounts in arrears and follow up until resolution
Ensure customers are aware of their past-due balances and take appropriate action
Return accounts after 90+ days of non-payment
Send final-billed accounts to collections without delay
Prioritize tasks to reduce write-offs and improve collections success


Process Improvement & Documentation

Actively document processes and share learnings with the team
Ask questions to gain clarity, and record the answers for future reference
Identify tools and information needed to succeed in the role and take initiative to obtain them
Keep the manager informed of broken or unclear processes
Follow all instructions carefully, and ask for clarification when needed

Who You Are As a successful candidate, you will bring the following to the team:

Strong customer service and conflict-resolution skills
Experience handling collections or working with past-due accounts
Proficiency in Microsoft Excel
Excellent verbal and written communication skills
Ability to remain calm and professional during difficult interactions
Strong organizational skills and attention to detail
Self-motivated with a proactive attitude toward learning and improvement

Why WECTEC Staffing Services? WECTEC Staffing Services provides customer-focused solutions with offerings ranging from high-volume and low-cost to specialized niche solutions, never compromising on delivering best-in-class customer service to both our clients and our employees each day. WECTEC Staffing Services offers competitive pay to all of our employees. Additionally, most positions qualify for benefits including the following:

Competitive Pay
Comprehensive Health and Income Protection Benefits
401(k) Savings Plan
Paid Vacations for Qualifying Positions

EOE of Minorities / Females / Vets / Disability.

WECTEC Staffing Services continues to successfully place professional and technical resources into key roles globally. You can learn more by visiting www.wectecstaffing.com

EOE of Minorities / Females / Vets / Disability.

You can submit your completed application, and also explore other available options, using the following link: https://www.jobs.net/jobs/wectec/en-us/

Get Connected With WECTEC Staffing Services On Social Media

LinkedIn

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